Gaurav Singh
Waterloo,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Case Manager
Majorel
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Sales Associate
Storage Vault
07.2022 - 10.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Built relationships with customers to encourage repeat business.
Technical Support Representative
Concentrix
07.2021 - 07.2022
- He managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Used ticketing systems to manage and process support actions and requests.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
Shift Supervisor
SUBWAY®Restaurants
07.2018 - 07.2021
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Freight Manager
RV Industries
05.2017 - 03.2018
- Worked closely with customs brokers to expedite clearance processes for imported/exported goods.
- Increased Import export sales from 15-20% from previous accounting year.
- Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
- Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
- Negotiated competitive rates with carriers, resulting in reduced shipping costs.
- Championed technology upgrades within department that led to significant improvements in data accuracy and reporting capabilities.
- Monitored competitor activity to identify key differentiators that could be leveraged for business advantage.
- Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Maintained comprehensive knowledge of relevant regulations governing international trade, ensuring compliance throughout all transactions.
Education
Post Graduation - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2019
Post Graduation - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2018
Bachelor of Commerce - Business And Commerce
GGNIMT
Punjab, India04.2017
Skills
- Staff education and training
- Records Management
- MS Office
- Client Advocacy
- Decision-Making
- Performance Tracking
- Email and Telephone Etiquette
- Social Work
- Organization and Multitasking
- Data Entry and Analysis
- Case Needs Assessment
- Recruitment
- Data Analysis
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
French
Elementary
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Case Manager
Majorel
05.2023 - Current
Sales Associate
Storage Vault
07.2022 - 10.2022
Technical Support Representative
Concentrix
07.2021 - 07.2022
Shift Supervisor
SUBWAY®Restaurants
07.2018 - 07.2021
Freight Manager
RV Industries
05.2017 - 03.2018
Post Graduation - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Post Graduation - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Business And Commerce
GGNIMT
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