Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GAURAV SIAN

LONDON,Ontario

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

OMNI CUSTOMER SUPPORT

WALMART
10.2021 - Current

1.Help customers to sort out online grocery order issues on daily basis
2.Customer support for changing or modifying ordered products
3.Online Order Assistance for customers includes track and modify
order
4.Troubleshooting any problem with payments refunds
5.Customer service research which help to improve customer service
6.Technical support in buying products

Technical Support Representative

APEX
01.2020 - 07.2021

1.Troubleshooting clients problems includes issues with product and services
2.Diagnosed and resolved hardware and software issues for both desktop and laptop computers
3.Strong customer service orientation with a focus on client satisfaction
4.Conducted research on emerging technologies and industry best practices
5.Resolve customer tickets for maintaining high customer satisfaction ratings

Education

POST GRADUATION - International Business Management

FANSHAWE
London, ON
04.2023

POST GRADUATION - Operations Management

FANSHAWE
London, ON
04.2022

Bachelor of Science - Computer Science

RAYAT BAHRA UNIVERSITY
PUNJAB
04.2020

Skills

  • TROUBLESHOOTING
  • COMPUTER ENGINEER
  • TEAM MANAGEMENT
  • EXELLENT PROBLEM SOLVING
  • EASILY ADAPT CHANGES
  • GOOD COMMUNICATION SKILL
  • CAPABLE OF SELLING & SERVICES
  • OPERATING SYSTEMS
  • DECISION MAKING
  • STRATEGIC THINKING

Certification

CCNA IN NETWORKING CERTIFICATION.

Timeline

OMNI CUSTOMER SUPPORT

WALMART
10.2021 - Current

Technical Support Representative

APEX
01.2020 - 07.2021

POST GRADUATION - International Business Management

FANSHAWE

POST GRADUATION - Operations Management

FANSHAWE

Bachelor of Science - Computer Science

RAYAT BAHRA UNIVERSITY
GAURAV SIAN