GAURAV SHARMA
Toronto,ON
Summary
Visionary leader with 15+ years of success driving digital transformation, customer experience, and commercial growth across B2B distribution and manufacturing sectors in North America. Known for bridging technology, data, and marketing to build scalable platforms, streamline operations, and unlock enterprise value. Extensive experience in executive leadership, cloud-based modernization, eCommerce, AI/analytics, CRM, and brand transformation. Trusted partner to C-level executives, with a proven record of leading enterprise-wide initiatives and high-performing teams.
Overview
9
9
years of professional experience
Work History
President & Chief Consultant
Gravitiq
Toronto, Ontario
06.2024 - Current
- Advising B2B clients on AI for business, digital transformation and adoption, CRM migration, ERP readiness, and marketing-led growth. Led roadmap planning and transformation governance initiatives across distribution and industrial sectors.
VP, Customer Experience & Business Transformation
Sonepar North America
Toronto, ON
09.2023 - 06.2025
- Oversaw digital strategy, marketing and business analytics across US, Canada & Mexico. Led $12M portfolio driving $4.8B revenue. Achieved $1.5B in digital growth and $60M in incremental SMB revenue through AI-powered personalization. Improved NPS from 65 to 71.
VP, eCommerce, Digitalization & Marketing
Sonepar Canada
Toronto, Ontario
04.2016 - 09.2023
- Built cloud-based microservices architecture eCommerce platform and mobile app; scaled digital revenue from $80M to $600M. Led the Dynamics 365 CRM rollout and marketing automation. Introduced RPA and Power BI dashboards.
Education
SAFe Agilist
Scaled Agile
01-2023
Change Management Practitioner
Prosci
01-2023
Global Business Management
INSEAD
Fontainebleau, France01-2019
Advance Leadership Program
Florida Atlantic University
Florida01-2014
Bachelor of Commerce
Delhi University
01-2000
Skills
Digital Transformation & Marketing Strategy
eCommerce Omni-Channel Customer Experience
Data Modeling AI Advanced Analytics
Brand Growth Programmatic Campaigns
Voice of the Customer (NPS, CSAT)
Sales Enablement CRM Orchestration
Change Management Enterprise-wide Alignment
P&L Ownership Budget & ROI Optimization
Stakeholder Engagement Board Communication
Global Team Building Talent Development
Affiliations
Interests: Reading (Militiary History, Motivational), Racquet Sports (Tennis, Squash, Badminton), Music, Poetry, Chess, Travelling with Family.
Giving Back: Contribute to educational initiatives for underprivileged children in India and actively support a charity raising funds for families affected by Spinal Muscular Atrophy.
REFERENCES
Francois Anquetil, Former President (Retired), Sonepar Canada
Susanne Morello, SVP Marketing, Mevotech
Mark Linder, CIO/CDO, Novvia Group
Jochen Moll, CEO, Atoria
Timeline
President & Chief Consultant
Gravitiq
06.2024 - Current
VP, Customer Experience & Business Transformation
Sonepar North America
09.2023 - 06.2025
VP, eCommerce, Digitalization & Marketing
Sonepar Canada
04.2016 - 09.2023
SAFe Agilist
Scaled Agile
Change Management Practitioner
Prosci
Global Business Management
INSEAD
Advance Leadership Program
Florida Atlantic University
Bachelor of Commerce
Delhi University
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