Summary
Overview
Work History
Education
Skills
Affiliations
REFERENCES
Timeline
Generic
GAURAV SHARMA

GAURAV SHARMA

Toronto,ON

Summary

Visionary leader with 15+ years of success driving digital transformation, customer experience, and commercial growth across B2B distribution and manufacturing sectors in North America. Known for bridging technology, data, and marketing to build scalable platforms, streamline operations, and unlock enterprise value. Extensive experience in executive leadership, cloud-based modernization, eCommerce, AI/analytics, CRM, and brand transformation. Trusted partner to C-level executives, with a proven record of leading enterprise-wide initiatives and high-performing teams.

Overview

9
9
years of professional experience

Work History

President & Chief Consultant

Gravitiq
Toronto, Ontario
06.2024 - Current
  • Advising B2B clients on AI for business, digital transformation and adoption, CRM migration, ERP readiness, and marketing-led growth. Led roadmap planning and transformation governance initiatives across distribution and industrial sectors.

VP, Customer Experience & Business Transformation

Sonepar North America
Toronto, ON
09.2023 - 06.2025
  • Oversaw digital strategy, marketing and business analytics across US, Canada & Mexico. Led $12M portfolio driving $4.8B revenue. Achieved $1.5B in digital growth and $60M in incremental SMB revenue through AI-powered personalization. Improved NPS from 65 to 71.

VP, eCommerce, Digitalization & Marketing

Sonepar Canada
Toronto, Ontario
04.2016 - 09.2023
  • Built cloud-based microservices architecture eCommerce platform and mobile app; scaled digital revenue from $80M to $600M. Led the Dynamics 365 CRM rollout and marketing automation. Introduced RPA and Power BI dashboards.

Education

SAFe Agilist

Scaled Agile
01-2023

Change Management Practitioner

Prosci
01-2023

Global Business Management

INSEAD
Fontainebleau, France
01-2019

Advance Leadership Program

Florida Atlantic University
Florida
01-2014

Bachelor of Commerce

Delhi University
01-2000

Skills

Digital Transformation & Marketing Strategy

eCommerce Omni-Channel Customer Experience

Data Modeling AI Advanced Analytics

Brand Growth Programmatic Campaigns

Voice of the Customer (NPS, CSAT)

Sales Enablement CRM Orchestration

Change Management Enterprise-wide Alignment

P&L Ownership Budget & ROI Optimization

Stakeholder Engagement Board Communication

Global Team Building Talent Development

Affiliations

Interests: Reading (Militiary History, Motivational), Racquet Sports (Tennis, Squash, Badminton), Music, Poetry, Chess, Travelling with Family.

Giving Back: Contribute to educational initiatives for underprivileged children in India and actively support a charity raising funds for families affected by Spinal Muscular Atrophy.

REFERENCES

Francois Anquetil, Former President (Retired), Sonepar Canada

Susanne Morello, SVP Marketing, Mevotech

Mark   Linder, CIO/CDO, Novvia Group

Jochen   Moll, CEO, Atoria

Timeline

President & Chief Consultant

Gravitiq
06.2024 - Current

VP, Customer Experience & Business Transformation

Sonepar North America
09.2023 - 06.2025

VP, eCommerce, Digitalization & Marketing

Sonepar Canada
04.2016 - 09.2023

SAFe Agilist

Scaled Agile

Change Management Practitioner

Prosci

Global Business Management

INSEAD

Advance Leadership Program

Florida Atlantic University

Bachelor of Commerce

Delhi University
GAURAV SHARMA