Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gaurav Sharma

Oakville,ON

Summary

Gaurav Sharma is a Senior Manager of Program Management at Publicis Sapient, contributing significantly since 2016. Throughout his tenure, he has led projects focused on Digital Business Transformation, gaining valuable experience in project planning, team management, budget control, risk management, quality assurance, stakeholder management, monitoring and reporting, change management, and managing new product development and product management processes for product-focused organizations. Gaurav excels in process redesign and has successfully managed teams both onshore and offshore. His portfolio includes impactful programs for prestigious clients such as KIA, TetraPak, Trelleborg, Abu Dhabi Government Services, Old Dominion Freight Line, and Ford Motors. Prior to joining Publicis Sapient, Gaurav thrived as a Senior Project Manager at a leading higher education IT solution provider. He holds a Bachelor of Commerce and has extensive experience managing projects within the higher education domain across the US, Europe, and Australia. Gaurav embodies exceptional program management qualities like strategic vision, meticulous planning, and a relentless commitment to delivering exceptional results. His expertise and proven track record make him an invaluable asset in any senior program management or staff augmentation PM role.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Onshore Agile Program Manager/Scrum Master - FMCC (Ford Motors Credit Company) Account

Publicis Sapient
03.2023 - Current
  • Worked as Onshore Agile Program Manager/Scrum Master on multiple Ford tracks such as Dealer Advisor, Dealer Optimizer, CLOC-COCA, (Commercial Line of Credit and Commercial Online Credit Application), AutoPay Combined Bill
  • Driving and Managing end-to-end client delivery for Ford account that includes project planning, project execution, managing milestones and risks and dependencies,
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managing Budgeting and staffing
  • Optimizing process for efficiency gains
  • Playing a key role in establishing agile methodologies across the programs.
  • Establish account level OKR`s/KPI`s
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.

Agile Program Manager /Scrum Master (Off-shore)- ODFL (Old Dominion Freight Line)

Publicis Sapient
08.2020 - 01.2023
  • Managed 25 Sapient team members on the Old Dominion Freight Line Digital project
  • Own the quality of deliverables being produced by the team
  • Drive the communication with Senior Old Dominion Freight Line Digital executives
  • Source the appropriate talent to ensure success of the project
  • Creating & Managing Program Plans
  • Working closely with the key client business technology stakeholders in defining and executing Old Dominion Freight Line's digital roadmap
  • Optimizing processes for efficiency gains
  • Setting up teams for new strategic initiatives
  • Playing a key role in establishing agile methodologies across the program.

Program Manager / Scrum Master / Sr. Consultant - SaaS Group - TAMM- Abu Dhabi Government Services

Publicis Sapient
11.2019 - 08.2020
  • TAMM portal provides a comprehensive range of government services through one single point of access at any time and place
  • TAMM portal is operated by ADDA(Abu Dhabi Digital Authority)
  • ADDA took an initiative to onboard ADEK (Department of Education and Knowledge- Abu Dhabi) 8 stand-alone services for student(s) on TAMM portal
  • For this, design and define, Implementation, final go-live phase was planned
  • During implementation all 8 stand-alone ADEK services were fully integrated on TAMM portal and successfully transitioned to ADDA operations/support team
  • Successfully led and executed end to end planning of Design/Define, Implementation and final go-live phase
  • Lead Development team from project initiation through delivery of final product
  • Educate and reinforce scrum methodology and agile framework to team members and Stakeholders
  • Drive overall project phase goal and objective
  • Drive weekly stakeholders meeting with clients and partners (ADEK).

Program Lead - Trelleborg-Sitecore 9 Migration

07.2019 - 10.2019
  • Trelleborg is a global engineering group focused on polymer technology intend to migrate from Sitecore version 7.0 platform to Sitecore version 9.0
  • For this, An exploration, design and pre-implementation phase was executed to gather project requirements which will act as an inputs for implementation phase
  • Drive program level oversight in GDD model, internal nordics team and work closely with TSS (Trelleborg Sealing Solutions)
  • Drive overall program phase goal and objective
  • Drive weekly stakeholders meeting with clients and partners.

Program Lead - Tetra Pak- CuHu & PW

03.2019 - 07.2019
  • Tetra Pak is a multinational food packaging and processing sub-company of Tetra Laval intends to build Portal (CuHu) and Public websites on AEM platform for their existing customers
  • Drive program level oversight in GDD model, internal Nordics team and work with Tetra Pak IT team
  • Provide program level oversight to Tetra Pak project
  • Drive overall program goal and objective
  • Drive monthly stakeholders meeting with clients and partners.

Program Lead - KIA Motors(Maintenance and Operations)

03.2018 - 03.2019
  • Kia Motors Corp
  • (KMC) and Kia Motors Europe (KME) have rolled website platform, called KWCMS, for its public websites and dealer websites to its European markets in 2018
  • KWCMS is a cornerstone in the global digital strategy for Kia Motors and will not only mean a change in technology, from Sitecore to AEM, but also a shift in the overall user experience and design
  • Lead KWCMS support team as offshore program lead
  • Provide program level oversight to KIA motors operations and maintenance
  • Drive overall program goal and objective
  • Drive monthly stakeholders meeting with clients and partners.

Program Manager / Scrum Master / Sr. Consultant - SaaS Group - Kia Motors, UK

08.2017 - 03.2018
  • Kia Motors UK (KMUK) team aimed to rollout their dealer's website for their 189 dealers and 9 authorized repair dealers and the basis of the same will be Master Template which will be further based on the corporate website of KMUK
  • Conducted design and define phase with client to close end to end scope of the project
  • Led complete project team and ensure successful project delivery
  • Single point of contact for client
  • Manage the development team for release planning together with client
  • Control and maintain the project financials.

Onshore Program Manager - KME Press Website Launch

Publicis Sapient
07.2016 - 08.2017
  • Project aimed to revamp and re-launch the KME Press websites for 12 European markets from a creative as well as from a technological viewpoint. Initiative performed by Sapient to migrate from the current Sitecore solution onto the new European KWCMS platform (based on AEM technology)
  • Planned Track & Manage all streams of the project & stakeholders' expectations
  • Worked as KME Press PM (liaising with all stakeholders) and also managed deliveries from PS perspective
  • Established processes on KWCMS platform and managed dependencies across streams
  • Identified Risks/Issues across tracks, assessed the impact, and prepared mitigation.

Senior Project Manager - Higher Education

CampusEAI India Pvt Ltd.
09.2009 - 07.2016
  • SaaS based portal solution for higher education universities and schools primarily in US, Europe, Australia
  • Help them achieve portal solution as one stop shop to cater students,IT and relevant stakeholders
  • Customize user experience and Integrate ERP, LMS, Student financial systems on Liferay 5.0
  • Led, mentored and coached a team of 5 Project Managers across delivery function
  • Spearheaded approximately 48 simultaneous projects, 40 projects taken LIVE and moved to support in the year gone by administering-project kick offs, scoping, delivery and sign offs
  • Played a key role in ensuring time & cost optimization for projects by working on CRM tools
  • Essayed a stellar role in securing 95 % success rate on escalation matrix and ensured delivery of the projects along with maintaining quality
  • Governed technical deployment/administration of liferay based portal
  • Successful in governing the operations for integration of ERP SOA (Banner, PeopleSoft, Datatel and Power Campus), Learning Management systems ( Angel, Moodle and Sakai), Mail Systems (Exchange, Zimbra, Exchange Labs, Gmail), Library Databases using EZProxy, CAS (Central Authentication Service) Integration with Liferay Portal, LDAP Integration with Liferay Portal for Authentication and Authorization (with Active Directory, OpenLDAP, Sun Directory Server, Novell eDirectories)
  • Valued contributor in leading SSO implementation solutions with cross platform technologies including Sharepoint, Blackboard Learn 9 and Luminis portal
  • Arranged extensive trainings for the members for content management on liferay portal.

Senior Engineer - SIP Support

Primus Telecommunication, India (P) Ltd..
12.2008 - 09.2009
  • Primus delivers high-quality solutions for more than 2.4 millions consumers,including small & medium enterprise and multinational businesses with voice services and E-Business Solutions
  • Working as a Senior Engineer in STS (SIP Tech Support) based on BroadSoft Platform
  • Leading a team of service delivery, Sales engineers, support engineers
  • Involved in providing support for Primus Business (Enterprise) and Residential (Lingo) customers through ticketing system called Remedy within specified SLA
  • Work on Route Manager and Veraz Switch and other Call Traffic applications
  • Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.

Senior Technical Support Officer - BroadWorks Assistant Enterprise (VOIP based call control software)

Broadsoft Australia Pty
03.2008 - 10.2008
  • BroadSoft creates Voice over IP (VoIP) application software that enables telecommunications service providers to offer the most advanced calling features to enterprise and residential customers
  • Worked as a Technical Support Engineer (Tier2) in TAC, based in Sydney (APAC center, BroadSoft)
  • Involved in providing In House Product training
  • Stayed current with industry trends in technology, ensuring the ability to provide relevant solutions and advice to users experiencing issues with various devices or software platforms.

Senior Associate System Support - BroadWorks Assistant Enterprise (VOIP based call control software)

Globallogic Inc.
02.2006 - 03.2008
  • GlobalLogic is the leading specialist in providing global software product development services for BroadWorks VOIP applications
  • Associated with the VOIP (Voice over IP) project
  • Recognized as an outstanding performer for 3 consecutive quarters.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.

Technical Support Offices - IBM; Microsoft

Convergys India Pvt. Ltd
10.2003 - 02.2006
  • Convergys is a leading BPO organization providing technical support & customer services to various clients across the world
  • Monitored system performance indicators to proactively identify potential issues before they escalated.
  • Provided high-end customer service to the clients and customers in the Microsoft Windows XP process
  • Received a silver and bronze certificates of recognition
  • Successfully achieved the customer satisfaction target of 85% in Microsoft process
  • Obtained 82%+ Customer Satisfaction in IBM Process


Technical Executive - Thinkpad Repair Center

IBM Global Service India Pvt Ltd
09.2002 - 10.2003
  • IBM is a leading organization providing high end ThinkPad, Servers and Desktop PCs
  • Provided value-added customer service to the end users using IBM ThinkPad (Laptops) on hardware related issues; preparing the ThinkPad as per the customer requirements
  • Consistently met daily, Monthly, Quarterly targets within the given quality standards.

Education

Bachelors of Commerce (B.Com.) - Commerce and Accounts

Delhi University
New Delhi
01.2002

Diploma in Computer Hardware and Networking - Computer Hardware, Networking, Windows Server Administration, RedHat Linux Administration

ET&T
New Delhi
01.2001

Skills

  • Project/Program Management
  • Agile
  • Agile Project Management
  • Cross-Functional Communication
  • Documentation And Reporting
  • Project Planning
  • Work Planning and Prioritization
  • Excellent Communication

Certification

  • Certified SAFe Program Consultant 6.0
  • Agile SAFe 5.0 Agilist
  • Certified SAFe Scrum Master 5.0
  • Certified SAFe Agilist (SAFe 5)
  • Certified Scrum Master - Scrum Alliance
  • Microsoft Azure Fundamentals
  • Certified SAFe Agilist

Languages

English
Full Professional

Timeline

Onshore Agile Program Manager/Scrum Master - FMCC (Ford Motors Credit Company) Account

Publicis Sapient
03.2023 - Current

Agile Program Manager /Scrum Master (Off-shore)- ODFL (Old Dominion Freight Line)

Publicis Sapient
08.2020 - 01.2023

Program Manager / Scrum Master / Sr. Consultant - SaaS Group - TAMM- Abu Dhabi Government Services

Publicis Sapient
11.2019 - 08.2020

Program Lead - Trelleborg-Sitecore 9 Migration

07.2019 - 10.2019

Program Lead - Tetra Pak- CuHu & PW

03.2019 - 07.2019

Program Lead - KIA Motors(Maintenance and Operations)

03.2018 - 03.2019

Program Manager / Scrum Master / Sr. Consultant - SaaS Group - Kia Motors, UK

08.2017 - 03.2018

Onshore Program Manager - KME Press Website Launch

Publicis Sapient
07.2016 - 08.2017

Senior Project Manager - Higher Education

CampusEAI India Pvt Ltd.
09.2009 - 07.2016

Senior Engineer - SIP Support

Primus Telecommunication, India (P) Ltd..
12.2008 - 09.2009

Senior Technical Support Officer - BroadWorks Assistant Enterprise (VOIP based call control software)

Broadsoft Australia Pty
03.2008 - 10.2008

Senior Associate System Support - BroadWorks Assistant Enterprise (VOIP based call control software)

Globallogic Inc.
02.2006 - 03.2008

Technical Support Offices - IBM; Microsoft

Convergys India Pvt. Ltd
10.2003 - 02.2006

Technical Executive - Thinkpad Repair Center

IBM Global Service India Pvt Ltd
09.2002 - 10.2003

Bachelors of Commerce (B.Com.) - Commerce and Accounts

Delhi University

Diploma in Computer Hardware and Networking - Computer Hardware, Networking, Windows Server Administration, RedHat Linux Administration

ET&T

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