Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Gaurav Sharma

Burlington,Ontario

Summary

Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Amazon Inc.-Mallard Five Logistics
11.2021 - Current
  • Oversee daily operations of the Mallard Five Logistics facility, ensuring efficient and timely delivery of packages to customers
  • Manage a team of delivery drivers, supervisors, and support staff, providing guidance, training, and performance evaluations
  • Develop and implement strategies to optimize delivery routes, reduce delivery times, and improve customer satisfaction
  • Coordinate with other departments to ensure smooth workflow and resolve operational issues
  • Monitor key performance indicators (KPIs) and implement corrective actions as needed to meet or exceed performance targets
  • Ensure compliance with company policies, safety regulations, and government requirements
  • Analyze data and generate reports to track operational performance and identify areas for improvement
  • Collaborate with senior management to develop long-term plans and strategies for business growth and expansion.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Commercial Driver

Scarlett House Food Group
06.2021 - 11.2021
  • Load orders quickly and efficiently to reduce shipment times without damaging products, ensuring all weight requirements are met
  • Report major issues to supervisor, taking notes of incidents and reporting
  • Transport freight of all kinds in a 26-ft Truck
  • Troubleshoot vehicle maintenance as necessary
  • Plan routes to deliver shipments on time with ~95% customer satisfaction ratings
  • Perform pre and post trip inspections of assigned vehicle and document checks utilizing the standard Driver Vehicle Inspection report
  • Verify unloading of shipments to avoid theft and fraudulent claims of missing products.

Delivery Driver Supervisor

Fast Plus Logistics- Amazon
06.2020 - 07.2021
  • Load, transport, and deliver items to clients or businesses in a safe and timely manner
  • Manage routes in the morning
  • Manage workflow by delegating drivers their daily loads
  • Train new hires
  • Create and manage team schedules
  • Report to HR and senior management
  • Evaluate performance and provide feedback
  • Identify and apply career advancement opportunities
  • Help resolve employee issues and disputes.

Restaurant Manager

Box Seafood Restaurant
08.2015 - 01.2020
  • Supervised daily operations of a high-volume restaurant, ensuring smooth service and exceptional guest experiences.
  • Trained and managed a team of 16 employees, fostering a collaborative and efficient work environment.
  • Monitored inventory levels, placing orders, and negotiating with suppliers to reduce costs without compromising quality.
  • Ensured compliance with health and safety regulations, resulting in consistent high scores during health inspections.
  • Resolved customer complaints and issues promptly, maintaining a high level of customer satisfaction.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Education

Diploma of Automotive Management -

North Melbourne College
Richmond, Australia
03.2019

Certificate IV Light Vehicle Mechanical Technology -

North Melbourne College
Richmond, Australia
03.2018

Advanced Diploma in Business -

Zenith Business Academy
Melbourne, Australia
03.2015

Skills

  • Hospitality Management
  • Commercial driving: Experienced
  • Vehicle repair: Handy
  • Independence/teamwork: Versatile
  • Navigation: Skilled
  • Route knowledge: Savvy
  • Communication: Articulate
  • Deadlines: Punctual
  • Multitasking: Efficient

Certification

  • Follow safe manual handling practices HLTHSE204D, June 2015
  • Apply first aid HLTFA311A, May 2015

References

  • Antariksh Bhandari, Amazon Inc., antariksh.bhandari@gmail.com, +1 (647) 392-2832
  • Khan Saffat, Amazon Inc., saffatk@amazon.com, +1 (226) 961-2996

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Operations Manager

Amazon Inc.-Mallard Five Logistics
11.2021 - Current

Commercial Driver

Scarlett House Food Group
06.2021 - 11.2021

Delivery Driver Supervisor

Fast Plus Logistics- Amazon
06.2020 - 07.2021

Restaurant Manager

Box Seafood Restaurant
08.2015 - 01.2020

Diploma of Automotive Management -

North Melbourne College

Certificate IV Light Vehicle Mechanical Technology -

North Melbourne College

Advanced Diploma in Business -

Zenith Business Academy

Similar Profiles

CREATE PROFILE
Gaurav Sharma