GAURAV SHARMA
BRAMPTON,ON
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
Work History
Team Leader
Citilogistics
02.2023 - Current
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Warehouse Associate
Fleetoptics
09.2022 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
INTERNAL AUDITOR
DoorDash
09.2021 - 08.2022
- Identified and reported audit issues.
- Documented recommendations to improve internal controls.
- Recommended new methods to improve internal controls and operating efficiency.
- Guided departments in developing remediation plans based on audit findings and recommendations.
TEAM LEADER/ SUPERVISOR
Eyesline Telematics Pvt Ltd
12.2019 - 06.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Team Leader
Conneqt
06.2018 - 11.2019
- Supervisor with frontend and backend team., I worked as a Team Leader as customer care in Inbound process with the good knowledge of different products and software’s, Team handling to get KRA’s set my company Clients handling.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
CUSTOMER CARE EXECUTIVE
Conneqt
11.2016 - 05.2018
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept accurate records of all customer interactions and transactions.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
QUALITY AUDITOR
UNDER SWARAJ, Boparai Metals Pvt. Ltd
06.2015 - 05.2016
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
- Audited activities of workers on production lines and shipping and receiving.
Education
2 Year-Post Graduate Certificate - Project Management
Algoma University
Brampton, ON04.2024
Bachelor of Technology - Mechanical Engineering Technology (Mechanical Manufacturing Option)
P.T.U
India04.2015
Skills
- Inventory Reporting
- Warehouse Management Systems
- Production Assistance
- Warehouse Organization
- Project Management
- Documentation
- RFID Systems
- Shift Scheduling
- Work Planning
- Mentoring
- Complaint resolution
- Quality Improvement
Additional Information
- AWARDS , Best employee of the year June 2018
Languages
English
Full Professional
Timeline
Team Leader
Citilogistics
02.2023 - Current
Warehouse Associate
Fleetoptics
09.2022 - 01.2023
INTERNAL AUDITOR
DoorDash
09.2021 - 08.2022
TEAM LEADER/ SUPERVISOR
Eyesline Telematics Pvt Ltd
12.2019 - 06.2021
Team Leader
Conneqt
06.2018 - 11.2019
CUSTOMER CARE EXECUTIVE
Conneqt
11.2016 - 05.2018
QUALITY AUDITOR
UNDER SWARAJ, Boparai Metals Pvt. Ltd
06.2015 - 05.2016
2 Year-Post Graduate Certificate - Project Management
Algoma University
Bachelor of Technology - Mechanical Engineering Technology (Mechanical Manufacturing Option)
P.T.U
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