Gaurav Sharma
Brampton,ON
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Empire Protection Canada
01.2021 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
Vocational Teacher
Punjab government
01.2017 - 12.2020
- Developed and implemented effective classroom management strategies to ensure a safe learning environment.
- Provided instruction in the areas of career development, job readiness, and other related topics.
- Assessed students' progress through quizzes, exams, reports, and presentations.
- Organized and facilitated student internships with local businesses.
- Monitored the use of instructional materials and equipment in the classroom setting.
Front Desk Assistant
Mehr Chand College
01.2015 - 01.2017
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Ensured that all security procedures were followed according to company policy.
- Trained new employees on proper front desk operations and customer service techniques.
Education
One year PG Diploma In Business management - Business Management
Canadore College(Brampton. CANADA)
11.2022
One year PG Diploma In project management - Project Management
Fleming College(Peterborough. CANADA)
11.2021
Three Year Bachelors of Engineering in Civil Engineering - Civil Engineering
Lyallpur Khalsa College, Jalandhar (affiliated To I.K.G. Punjab Technical University)
11.2017
Three Year Diploma in Civil Engineering - Civil Engineering
Mehr Chand Polytechnic College Jalandhar
11.2014
Skills
- AUTOCADD- Building And Planning
- STADD PRO
- Microsoft Office Expert level (Word, Excel, PowerPoint)
- 50 wpm typing speed
- Customer Relations
- Employee Development
- HR Knowledge
- Performance Monitoring
- Staff Supervision
- Operations Management
- Schedule Management
- Internal and External Communications
- Client Service-Driven
- Workforce Management
Personal details
- Date of Birth: 02/21/1994
- Father's Name: Mr. Om Parkash Sharma
- Mother's Name: Mrs. Neelam Sharma
- Marital Status: Unmarried
Certification
- use of force Training
- CPR-C Level
- Traffic control person certified.
- Smart serve
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Operations Supervisor
Empire Protection Canada
01.2021 - Current
Vocational Teacher
Punjab government
01.2017 - 12.2020
Front Desk Assistant
Mehr Chand College
01.2015 - 01.2017
One year PG Diploma In Business management - Business Management
Canadore College(Brampton. CANADA)
One year PG Diploma In project management - Project Management
Fleming College(Peterborough. CANADA)
Three Year Bachelors of Engineering in Civil Engineering - Civil Engineering
Lyallpur Khalsa College, Jalandhar (affiliated To I.K.G. Punjab Technical University)
Three Year Diploma in Civil Engineering - Civil Engineering
Mehr Chand Polytechnic College Jalandhar
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