GAURAV SATHAWNE
Overview
18
18
years of professional experience
Work History
General Manager
Denny’s (Northland Properties)
Calgary, Canada
09.2019 - Current
- Financial Performance: Managed P&L, budgeting, and financial reporting to ensure profitability and fiscal health.
- Sales Growth: Delivered a consistent year-over-year sales increase by optimizing guest service standards and implementing local marketing initiatives.
- Cost Management: Optimized food and operational costs through meticulous inventory controls and waste reduction strategies.
- Team Productivity: Enhanced team productivity through execution of comprehensive staff training and mentorship program.
- Talent Management: Recruited and coached diverse team of 40+ employees, enhancing staff retention via connections and professional development.
- Training & Development: Developed future leaders, turning my location into a certified training restaurant, and successfully mentoring multiple GMs and Restaurant Managers for the company.
- Quality Assurance: Enforced rigorous HACCP and sanitary practices, achieving top scores on health and safety audits.
Restaurant Manager
Denny’s (Northland Properties)
Calgary, Canada
10.2015 - 09.2019
- Operational Efficiency: Streamlined restaurant operations and scheduling, enhancing service speed during peak hours.
- Guest Satisfaction: Improved positive guest feedback by implementing a new conflict resolution protocol and proactive 'Service Recovery' techniques.
- Sanitation Standards: Oversaw the maintenance of immaculate dining and kitchen environments, maintaining TOP scores in health audits through strict enforcement of protocols.
- Staff Onboarding: Developed training program for new hires, achieving 100% alignment with corporate standards and employee policy adherence.
- Inventory Control: Managed weekly stock levels and supply orders, optimizing cost controls and minimizing wastage.
Server
Denny’s (Deerfoot)
Calgary, Canada
01.2015 - 09.2015
- Delivered high-energy guest service and managed transactions with 100% accuracy while achieving check average targets through suggestive selling.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders using point-of-sale systems efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
Restaurant Manager
Nilgai Foods Pvt. Ltd.
, India
03.2011 - 10.2013
- Managed daily restaurant operations and ensured compliance with health regulations.
- Trained and supervised staff to deliver exceptional customer service.
- Developed and implemented efficient scheduling for restaurant personnel.
- Coordinated pre-opening operations, developed operational plans, and analyzed reports to deliver actionable insights for management.
Food & Beverage Professional
Hotel Trident Nariman Point & Grasmere House Hotel
, India & UK
02.2010 - 11.2010
- Maintained luxury dining standards and coordinated exceptional customer service for premier hotel brands.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily responsibilities with precision in a fast-paced environment.
Food Beverage Supervisor
Grasmere House Hotel
Salisbury, UK
10.2008 - 10.2009
- Supervised daily operations of food and beverage service at a prestigious hotel.
- Directed table service and bar operations for events, enhancing guest satisfaction through efficient service flow.
- Trained and mentored staff to ensure high service standards and teamwork.
- Coordinated event setups, including dining arrangements and menu selections.
- Prepared table and buffet setups for banquets, ensuring accurate presentation and timely readiness to meet function requirements.
Education
Bachelors of Hospitality & Tourism Management Studies -
University of Mumbai
India01-2008
Post Graduate Diploma - Hospitality and Tourism Management (Hotels)
Fanshawe College
London, ONSkills
- P&L management
- Financial management principles
- Budgeting and cost control strategies
- Revenue growth strategies
- Inventory control and management
- Labor scheduling and planning
- Payroll administration
- Health and safety compliance
- Food handling standards (HACCP)
- Quality assurance processes
- Team building and leadership
- Performance management
- Training and coaching
- Recruitment and staffing
- Customer retention strategies
- Service excellence practices
- Conflict resolution strategies
Professional Summary
Dedicated and results-driven Hospitality Management Professional with over 15 years of international experience across Canada, the UK, and India., Proven track record of excellence & profitably operating a high-volume restaurant operation, currently serving as General Manager for Denny’s & Bar One Calgary for the past 8 years., Expert in driving sales, mentoring high-performance teams, and maintaining rigorous brand standards for service and sanitation.
Work Status
PR- Canada
Timeline
General Manager
Denny’s (Northland Properties)
09.2019 - Current
Restaurant Manager
Denny’s (Northland Properties)
10.2015 - 09.2019
Server
Denny’s (Deerfoot)
01.2015 - 09.2015
Restaurant Manager
Nilgai Foods Pvt. Ltd.
03.2011 - 10.2013
Food & Beverage Professional
Hotel Trident Nariman Point & Grasmere House Hotel
02.2010 - 11.2010
Food Beverage Supervisor
Grasmere House Hotel
10.2008 - 10.2009
Bachelors of Hospitality & Tourism Management Studies -
University of Mumbai
Post Graduate Diploma - Hospitality and Tourism Management (Hotels)
Fanshawe College