Gaurav Sangra
Brampton,ON
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Shelter House
03.2021 - 06.2024
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Prepared reports on operational performance metrics and presented them to management team.
- Interacted with clients who return home intoxicated and abide by standard procedures to ensure a safe environment.
- Maintained an effective communication tool and record of client activities to ensure effective service delivery by documenting information, observations, and impressions that may affect a client's case plan.
- Assessed and assisted with the client's personal needs, e.g., hygiene, nutrition, medical, and/or emotional.
- Communicated effectively with employees, including active listening and problem-solving, around barriers and/or recommendations to appropriate community resources to address client needs.
- Maintained accurate case records and documentation according to agency guidelines.
Rehabilitation Support Worker
BISNO
09.2022 - 07.2023
- Assisted clients in developing and implementing rehabilitation plans.
- Monitored client progress and adjusted rehabilitation plans as necessary.
- Provided support to individuals with physical, mental, or emotional disabilities.
- Maintained accurate records of client progress and submitted reports as required by the organization.
- Encouraged independence through independent living skills training.
- Organized recreational activities for clients to promote social interaction skills.
- Assisted with job searches for clients seeking employment opportunities.
- Educated families on how to best support their loved ones during rehabilitation process.
Store Manager
Shell
02.2018 - 08.2022
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained and monitored store inventory.
- Interacted with the public through social media to maintain the store's online presence.
- Recorded day-to-day activities in an accurate and timely manner using appropriate reporting methods.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
Sales Officer
IIFL LTD
06.2016 - 09.2017
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Created and presented monthly reports to management on sales performance..
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Community Support Worker
Khalsa Aid
01.2013 - 07.2015
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Participated in team meetings, providing input regarding client care plans.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Organized social events to promote community involvement among clients.
Education
Social Media & Web Marketing - Social Media Marketing
CDI College
Brampton, ON08-2025
Honors Bachelor of Social Work (HBSW) - Social Work
Lakehead University
Thunder Bay, ON01-2022
Master's of Business Administration - Business Administration
Rayat Bahra University
05-2016
Bachelor of Arts - Arts Administration - Cultural Management
MBG GOVT COLLEGE
05-2014
Skills
- Problem-solving skills
- Communication Skills
- Operations Management
- Staff Supervision
- Budget Administration
- Customer Relations
- Management
- Decision-Making
- Case Management
- Patient support
Certification
- Safe Talk, 03/01/19
- Smart Serve, 12/01/21
- First Aid & CPR, 08/01/24
- Private Security & Investigative Services License, 08/01/24
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Rehabilitation Support Worker
BISNO
09.2022 - 07.2023
Case Manager
Shelter House
03.2021 - 06.2024
Store Manager
Shell
02.2018 - 08.2022
Sales Officer
IIFL LTD
06.2016 - 09.2017
Community Support Worker
Khalsa Aid
01.2013 - 07.2015
Honors Bachelor of Social Work (HBSW) - Social Work
Lakehead University
Master's of Business Administration - Business Administration
Rayat Bahra University
Bachelor of Arts - Arts Administration - Cultural Management
MBG GOVT COLLEGE
Social Media & Web Marketing - Social Media Marketing
CDI College