Gaurav Sangra
Brampton,ON
Summary
Skilled Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Shelter House
Thunder Bay, ON
03.2021 - 06.2024
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Interacted with a vulnerable population that may have complex, concurrent disorders.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Prepared reports on operational performance metrics and presented them to management team.
- Used verbal de-escalation skills to help maintain a safe environment.
- Interacted with clients who return home intoxicated and abide by standard procedures to ensure a safe environment.
- Maintained an effective communication tool and record of client activities to ensure effective service delivery by documenting information, observations, and impressions that may affect a client's case plan.
- Assessed and assisted with the client's personal needs, e.g., hygiene, nutrition, medical, and/or emotional.
- Communicated effectively with employees, including active listening and problem-solving, around barriers and/or recommendations to appropriate community resources to address client needs.
- Monitored client activities and provided effective intervention in crises.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Developed and implemented standard operating procedures to ensure efficient workflow.
Shift Lead
Maintair
Thunder Bay
09.2022 - 07.2023
- Provided quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other internal and external groups.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Filed, handled cash, and prepared cash reports.
- Greeted flights, made announcements (boarding calls, paging passengers).
- Worked through flight IROPs as required.
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Responded to customer inquiries and complaints in a professional manner.
- Performed administrative tasks including filing documents, data entry.
- Implemented company policies consistently across all shifts.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Store Manager
Shell
Thunder Bay
02.2018 - 08.2022
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Provided feedback on marketing campaigns to improve effectiveness.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained and monitored store inventory.
- Interacted with the public through social media to maintain the store's online presence.
- Recorded day-to-day activities in an accurate and timely manner using appropriate reporting methods.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
Sales Officer
IIFL LTD
India
06.2016 - 09.2017
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Customer Service Representative
EASYDAY
GARHSHANKAR, INDIA
01.2013 - 07.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Social Media & Web Marketing - Social Media Marketing
CDI College
Brampton, ON08-2024
Human Resource Management - Human Resource Management
Confederation College
Thunder Bay, ON01-2019
International Business Management - Business Administration
Confederation College
Thunder Bay, ON01-2018
Master's of Business Administration - Business Administration
Rayat Bahra University
India05-2016
Arts Administration - Cultural Management
MBG GOVT COLLEGE
POJEWAL,INDIA05-2014
Skills
- Problem-solving skills
- Critical thinking skills
- Communication Skills
- Operations Management
- Staff Supervision
- Budget Administration
- Customer Relations
- Project Management
- Human Resources
- Management
Certification
- Safe Talk, 03/01/19
- Smart Serve, 12/01/21
- First Aid & CPR, 08/01/24
- Private Security & Investigative Services License, 08/01/24
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Limited
Timeline
Shift Lead
Maintair
09.2022 - 07.2023
Operations Supervisor
Shelter House
03.2021 - 06.2024
Store Manager
Shell
02.2018 - 08.2022
Sales Officer
IIFL LTD
06.2016 - 09.2017
Customer Service Representative
EASYDAY
01.2013 - 07.2015
Social Media & Web Marketing - Social Media Marketing
CDI College
Human Resource Management - Human Resource Management
Confederation College
International Business Management - Business Administration
Confederation College
Master's of Business Administration - Business Administration
Rayat Bahra University
Arts Administration - Cultural Management
MBG GOVT COLLEGE