GAURAV SAIN
Sudbury,Canada
Summary
I have gained extensive experience working in Samsung's phone electronics division, where I developed strong skills in customer service, sales, and technical support. I became proficient in explaining product features, troubleshooting technical issues, and guiding customers through product setups for Samsung smartphones and accessories. My role involved assisting with purchases, handling returns, and addressing warranty inquiries, all while maintaining excellent customer satisfaction. Additionally, I honed my skills in inventory management, product display, and keeping up-to-date with the latest Samsung products and promotions. This experience sharpened my communication, problem-solving, and multitasking abilities in a fast-paced retail environment
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Laborer Trainee
Community Builders
09.2024 - Current
- Cleaned and maintained work areas and tools to ensure safety standards were met
- Operated a variety of hand tools such as drills, saws, sanders, grinders, and hammers
- Performed general maintenance duties including painting and carpentry tasks
- Helped set up scaffolding for various construction projects
- Received training on how to safely operate machinery used in the production process
Customer Service Representative
Samsung Electronics
02.2017 - 04.2019
- Provide step-by-step guidance for setting up or resetting phones, updating software, and performing other essential tasks.
- Inform customers about warranty terms, coverage, and the repair process.
- Assist with arranging repairs or servicing through authorized service centers, ensuring customers understand the procedure for device repairs or replacements.
- Help with software updates, guide customers through app installations, and resolve issues related to Samsung apps or Android OS problems.
Education
Electrical Engineering Technician Industrial - EETN
Cambrian College
Sudbury, ONSkills
- Customer service
- Sales skills
- Technical support and troubleshooting
- Product knowledge
- Communication and interpersonal skills
- Problem resolution
Certification
- Lock & Tag
- First-Aid & CPR
- Confined Space
- WHIMIS
- Working at Heights
- Ladder Safety
- Class G Driver
- MOL4 Steps
Timeline
General Laborer Trainee
Community Builders
09.2024 - Current
Customer Service Representative
Samsung Electronics
02.2017 - 04.2019
Electrical Engineering Technician Industrial - EETN
Cambrian College
- Lock & Tag
- First-Aid & CPR
- Confined Space
- WHIMIS
- Working at Heights
- Ladder Safety
- Class G Driver
- MOL4 Steps
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