Gaurav Prateek
Mississauga
Summary
Accomplished Associate Director of Banking and Finance at LTIMindtree with 15+ years of experience in maintenance and production support roles. Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Spearheaded a team to maintain a 100% SLA achievement rate, significantly enhancing client satisfaction and operational efficiency. Expert in risk mitigation and incident management, with a proven track record of optimizing team performance and system security compliance.
Overview
15
15
years of professional experience
Work History
Associate Director
LTIMindtree
08.2024 - Current
- Trained and developed department leaders for specific Banking and Finance production support projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of 24 *7 production support activities.
- Led teams of up to 35 personnel, supervising daily performance as well as training and improvement plans.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
Service Delivery Manager
Cognizant Technologies Solutions
08.2018 - 08.2024
- Managed team of 80+ support specialists and maintained 100% SLA achievement rate, optimizing customer satisfaction.
- Conducted regular team performance analysis, resulting in improvement in team efficiency.
- Assisted in development of proactive support strategy resulting in lesser incidents.
- Drafted detailed tech support flowcharts and runbook reducing resolution times and loss of business hours.
- Managed system upgrades, ensuring 100% compliance with security standards.
- Encouraged cross training between different teams and created backups for each and every application under support umbrella.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
Technical Lead
Cognizant Technologies Solutions
08.2017 - 08.2018
- Was involved in maintenance and support of Recon module of bank.
- Utilized various Cognizant’s tools and frameworks to achieve efficiency and timely delivery of products with zero defects.
- Used Cognizant AVMplus to bring down maintenance cost of each of application and moved them from being maintenance-centric to value-centric.
- Automated all batch processes using Robotics process automation to minimize human intervention.
Associate
Cognizant Technology Solutions, CTS
11.2009 - 07.2017
- Converted financial data from another regional bank system to Client's system and enabled merger.
- Migrated entire Financial and Recon systems of bank to Workday Cloud.
Education
B.Tech - Computer Science
SRM Institute of Science And Technology
Chennai, India05.2009
Skills
Programming Languages
- XSLT,COBOL,REXX,DYL280,Abinitio,CICS, Java
Operating Systems
- Z/OS, Windows, Linux
Databases & Tools
- SQL, DB2, Teradata, Oracle 10g
Other Utilities
- JCL,VSAM, Informatica, Workday Studio, Crystal Reports, Workday report writer, Workday Adaptive
- Customer Engagement
- Solutions Development
- Client Relationships
- Customer Satisfaction
- Risk Mitigation
- Schedule Coordination
- Incident Management
- Incident Investigation
- Workload Management
- Key relationship management
- Work Planning and Prioritization
- Technical implementation
- Strategic leadership
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Associate Director
LTIMindtree
08.2024 - Current
Service Delivery Manager
Cognizant Technologies Solutions
08.2018 - 08.2024
Technical Lead
Cognizant Technologies Solutions
08.2017 - 08.2018
Associate
Cognizant Technology Solutions, CTS
11.2009 - 07.2017
B.Tech - Computer Science
SRM Institute of Science And Technology
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