Gaurav Pokhrel
Calgary,Alberta
Summary
Recent graduate in Computer Systems Technician - Networking from Centennial College, equipped with hands-on experience in troubleshooting, virtualization, and network administration. Committed to delivering exceptional customer service and contributing technical proficiency to drive organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Karahi Boys
Calgary, AB
08.2023 - Current
- Managed POS, order systems, and networking tools, reducing order processing time by 20%
- Utilized technical skills, focusing on TouchBistro software, achieving 15% better order accuracy and 25% less system downtime
- Addressed complaints and technical issues, leading to a 25% increase in overall customer satisfaction
- Consistently delivered exceptional customer service by understanding individual needs and providing personalized solutions
- Organized training sessions for new hires to familiarize them with the workplace environment.
Warehouse Associate
Hudson's Bay Company
Toronto
03.2022 - 05.2023
- Maintained accurate inventory records through manual and computerized systems.
- Maintained records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Computer Systems Technician - Networking -
Centennial College
07-2023
Skills
- Troubleshooting
- Virtualization (VMware, VirtualBox)
- Network Administration
- Windows Server
- Active Directory
- Cloud Computing (Microsoft Azure, Google Cloud,AWS)
- Exchange Server
- Cisco Networking (Routing, Switching)
- Hardware Diagnostics and Repair
- System Deployment and Configuration
- IT Security Principles
- Wireless Networking
- DNS and DHCP Management
- Remote Desktop Support
- TCP/IP Protocols
Certification
- Career Essentials in System Administration, Microsoft and LinkedIn, 05/2023
- Cisco Networking Foundations: Switching and Routing, 05/2023
- AWS Certified Cloud Practitioner (CLF-C01), Cloud Concepts, 05/2023
Projects
IT Consultant - Ultimate Bank (Capstone Project), Centennial College, 03/2023,
- Led a team of four students in providing IT consulting services to Ultimate Bank as part of a capstone project for Centennial College's Technician Program.,
- Demonstrated strong technical skills in virtualization technologies, Windows Server, Cisco networking, cloud computing, and project management, successfully designed and implemented the network configuration, cloud system, and software installations.
Cloud Computing Network Setup, Centennial College, 02/2023,
- Designed and implemented a complex multi-server network on Microsoft Azure, integrating Windows and Linux platforms to enable secure cross-platform data sharing and communication., Implemented secure access controls and firewalls to ensure network integrity.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Manager
Karahi Boys
08.2023 - Current
Warehouse Associate
Hudson's Bay Company
03.2022 - 05.2023
Computer Systems Technician - Networking -
Centennial College
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