Summary
Overview
Education
Skills
Certification
Work Availability
Quote
Timeline
Work History
Projects
References
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Gaurav Pokhrel

Calgary,Alberta

Summary

Recent graduate with an Ontario College Diploma in Computer Systems Technician-Networking. Completed comprehensive IT support coursework from IBM. Actively pursuing CompTIA A+ and Google IT certifications. Holds certifications in system administration, networking, and cloud computing. Proven customer service skills from experience at Karahi Boys. Eager to bring a blend of academic knowledge and practical skills to a dynamic IT support role.

Overview

1
1
Certificate
2
2
years of professional experience

Education

Diploma in Computer Systems Technician - Networking -

Centennial College
Toronto, Ontario
07.2023

Skills

  • Troubleshooting
  • Virtualization (VMware, VirtualBox)
  • Network Administration
  • Windows Server
  • Active Directory
  • Cloud Computing (Microsoft Azure, Google Cloud, AWS)
  • Exchange Server
  • Cisco Networking (Routing, Switching)
  • Hardware Diagnostics and Repair
  • System Deployment and Configuration
  • IT Security Principles
  • Wireless Networking
  • DNS and DHCP Management
  • Remote Desktop Support
  • TCP/IP Protocols
  • Shell Scripting

Certification

  • CompTIA A+, 02/2024
  • Google IT Support Professional Certificate, In Progress
  • IBM IT Support Course
  • Career Essentials in System Administration, Microsoft, and LinkedIn, 05/2023
  • Cisco Networking Foundations: Switching and Routing, 05/2023
  • AWS Certified Cloud Practitioner (CLF-C01), Cloud Concepts, 05/2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Front Desk Coordinator

Karahi Boys
08.2023 - Current

It Support Technician

Hudson's Bay Company
03.2022 - 05.2023

Diploma in Computer Systems Technician - Networking -

Centennial College

Work History

Front Desk Coordinator

Karahi Boys
08.2023 - Current
  • Led customer relations, actively engaging with patrons both over the phone and in person, ensuring personalized and attentive service
  • Resolved customer issues and inquiries with efficiency and professionalism, consistently achieving a high level of customer satisfaction
  • Played a pivotal role in collecting and curating positive customer reviews, contributing to Karahi Boys' stellar reputation
  • Collaborated with the team to implement improvements based on customer feedback, enhancing overall service quality and guest experience
  • Provided technical support to customers, addressing inquiries and troubleshooting issues related to the restaurant's online ordering system, ensuring a seamless user experience.

It Support Technician

Hudson's Bay Company
03.2022 - 05.2023
  • Provided fundamental technical support for computer systems, software, and hardware in a dynamic warehouse environment.
  • Resolved basic IT issues promptly, ensuring smooth day-to-day operations for warehouse staff.
  • Installed and configured computer hardware and software, supporting ongoing improvements.
  • Maintained detailed documentation of IT procedures, issues, and solutions for future reference.

Projects

IT Consultant - Ultimate Bank (Capstone Project), Centennial College, 03/2023, 

  • Led a team of four students in providing IT consulting services to Ultimate Bank as part of a capstone project for Centennial College's Technician Program., Virtualization technologies, Windows Server, Cisco networking, Cloud computing, Project management,
  • Successfully designed and implemented the network configuration, cloud system, and software installations.


Cloud Computing Network Setup, Centennial College, 02/2023,

  • Designed and implemented a complex multi-server network on Microsoft Azure, integrating Windows and Linux platforms to enable secure cross-platform data sharing and communication., Microsoft Azure, Windows, Linux, Network security, Implemented secure access controls and firewalls to ensure network integrity.

References

References available upon request.

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