Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gaurav Nagpal

Ontario

Summary

Committed to delivering a high level of sales experience by following company values and different sales tactics for brands. Proficient in all phases of the sales cycle and accustomed to working in highly competitive & fast-paced consultative environments Ability to foster strong relationships with internal
and external stakeholders.

Overview

5
5
years of professional experience

Work History

Member Service Representative (part Time)

Planet Fitness
03.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to maintain a professional reputation.
  • Providing information on membership fees, policies, processes, benefits, products, and services.
  • Verified customer identification and documentation for compliant transactions.
  • Recommending and cross-selling products and services to members and potential members.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Assistant Manager

241 Pizza
05.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Customer Service Representative

Kotak Mahindra Bank
04.2019 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted in training programs for new employees by assigning them different tasks.

Education

License Certificate - Investment Funds in Canada

Canadian Securities Institute
10.2023

Diploma - General Business

Cambrian College of Applied Arts And Technology
Toronto, ON
08.2023

High School Diploma -

Bhavan's SL Public School
Amritsar
04.2018

Skills

Results-Oriented

Portfolio Management

Lending

Investments

Financial Advising,

Customer Experience (CX)

Community Connections

Client Relationship Management

Business Development

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Member Service Representative (part Time)

Planet Fitness
03.2023 - Current

Assistant Manager

241 Pizza
05.2022 - 08.2023

Customer Service Representative

Kotak Mahindra Bank
04.2019 - 03.2022

License Certificate - Investment Funds in Canada

Canadian Securities Institute

Diploma - General Business

Cambrian College of Applied Arts And Technology

High School Diploma -

Bhavan's SL Public School

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Gaurav Nagpal