Gaurav lakra
Vancouver,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Expo
Mahony's Tavern (Bar & Restaurant)
07.2023 - Current
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Helped organize and manage successful events with attendance of over 50 people
Bar Porter
Mahony's Tavern (Bar & Restaurant)
05.2023 - 07.2023
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted in setting up and breaking down bar area for special events.
- Delivered food to customers at bar and tables.
- Monitored food and beverage supplies, assisting with restocking when needed.
Host
Mahony's Tavern, Bar & Restaurant
03.2023 - 05.2023
- Interacted with customers on a daily basis, providing exceptional service and resolving any issues or concerns quickly and effectively
- Assisted the bartender in preparing and presenting drinks, ensuring that all orders were accurate and delivered promptly.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Production Manager
VM Enterprises, Garment Manufacturing Company
09.2021 - 09.2022
- Led the production team to achieve a 95% on-time delivery rate for orders, exceeding industry standards andimproving customer satisfaction
- Collaborated with top clients to develop custom garment designs, resulting in a 30% increase in repeat business
- Implemented new production processes and procedures resulting in a 20% increase in efficiency.
Customer Service Executive
Reliance Trends, Clothing Retail Store
08.2020 - 09.2020
- Assisted over 500 customers per week through various channels including phone, email, and chat, resulting in a 98%customer satisfaction rating
- Coordinated with cross-functional teams to resolve complex customer issues, reducing resolution time by 30% andincreasing first-time resolution rate by 20%
- Implemented a new customer feedback system to gather insights on pain points and areas of improvement, resultingin a 15% reduction in customer complaints within the first quarter.
Education
MBA -
University Canada
Vancouver, BCBachelor of Science - PCM
Swami Vivekanand Subharati University
Skills
- Customer Inquiries
- Customer Care
- Staff Assistance
- Creative Solutions
- Critical thinking
- Active listening
- Computer skills
- Decision-making
- Self-motivated
- Microsoft Office (Excel, Word, Powerpoint)
- Computer Typing
- Servsafe Certified
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Expo
Mahony's Tavern (Bar & Restaurant)
07.2023 - Current
Bar Porter
Mahony's Tavern (Bar & Restaurant)
05.2023 - 07.2023
Host
Mahony's Tavern, Bar & Restaurant
03.2023 - 05.2023
Production Manager
VM Enterprises, Garment Manufacturing Company
09.2021 - 09.2022
Customer Service Executive
Reliance Trends, Clothing Retail Store
08.2020 - 09.2020
MBA -
University Canada
Bachelor of Science - PCM
Swami Vivekanand Subharati University
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