Gaurav Kumar
Dundalk,ON
Summary
Dynamic operations Leader with a proven track record at TJX Distribution Center, enhancing operational efficiency through strategic planning and logistics management. Skilled in cross-functional coordination and customer service, I implemented training programs that improved team performance and reduced turnover rates, fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Operation Supervisor
TJX Distribution Center
08.2021 - Current
- Ensured proper documentation of all inbound shipments was maintained in accordance with company guidelines, reducing instances of lost or misplaced items within the warehouse.
- Managed employee schedules, approving time off requests, and adjusting staffing levels as needed to accommodate fluctuations in workload.
- Established safety protocols and conducted regular inspections, leading to a safer work environment for employees.
- Collaborated with cross-functional teams to resolve any discrepancies or issues that arose during the inbound process, minimizing delays in product availability.
- Streamlined inbound processes by implementing efficient scheduling and inventory management systems.
- Optimized warehouse space utilization by implementing an effective storage plan based on product types and priority levels.
- Enhanced team performance by providing ongoing training and development opportunities for staff members.
Restaurant Manager
Yum Brands Inc
02.2019 - 08.2021
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Area Training Manager
Yum Brands Inc
10.2018 - 02.2019
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Led initiatives for employee recognition programs, celebrating successes and accomplishments while boosting morale throughout the company.
- Improved retention rates by conducting regular performance evaluations and providing constructive feedback to employees.
- Reduced turnover rates by fostering a positive work environment through team-building exercises and open communication channels.
- Streamlined onboarding process for new hires, ensuring a smooth transition into the company culture and work environment.
Restaurant Manager
Yum Brands Inc
09.2014 - 08.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Store Manager
Bharti Walmart
02.2012 - 08.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Bharti Walmart
01.2010 - 02.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
MBA - Finance & Marketing
Lovely Professional University
India07-2009
Skills
- Scheduling and planning
- Operational efficiency
- Logistics management
- Cross-functional coordination
- Customer service
- Inventory management
- Process improvement
- Strategic planning
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Won National Award for best Gift Card sales from CFO.
Generated highest ever sales in gift cards across region. Awarded a Pin from CFO and dinner with leadership team.
Timeline
Operation Supervisor
TJX Distribution Center
08.2021 - Current
Restaurant Manager
Yum Brands Inc
02.2019 - 08.2021
Area Training Manager
Yum Brands Inc
10.2018 - 02.2019
Restaurant Manager
Yum Brands Inc
09.2014 - 08.2018
Store Manager
Bharti Walmart
02.2012 - 08.2014
Assistant Store Manager
Bharti Walmart
01.2010 - 02.2012
MBA - Finance & Marketing
Lovely Professional University
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