Gaurav Kumar

Strategic business development leader with forward-thinking and creative approaches to facilitate business development. 17+ years of diverse experience across banking and Insurance domains ranging from core business application development to DevOps to SRE teams for production application/cloud support managed services. Currently responsible for enterprise teams that are responsible for identification and development of key business observability stories for high priority business features while working very closely with business. Work involves deep liaison with application development teams and product owners to understand key business flows and features and develop business observability solutions. Portfolio includes deployment teams that deploy all business releases through release environments all the way to production. Further on , leader for ITSM teams and application and cloud production support teams for all application related incidents triage and resolution. Cloud support teams are responsible for end to end cloud infrastructure including network and security posture and critical workload on AWS, Google cloud platforms. Seasoned through challenging roles at leading consulting organizations including four years at Cognizant and a decade of experience at IBM and successfully managed large teams. Exposed to variety of application lifecycle rollout journeys including business implementation for enterprise business modules for credit card processing implementation for JP Morgan chase and American Express as Cognizant clients to deeper expert guidance for TD Bank and Manulife Insurance from IBM consulting. Led DevOps teams during career growth phase and have application to infrastructure connected mindset. Believe in business inclusive approach to build up application rollout towers and avoid business and technology fallouts. Have led strategy, preparation and implementation of major cloud migration for Definity Insurance and henceforth was tasked with elaborate support contracts for application and infrastructure support with premium partners including Deloitte. Responsible for governance and overseeing financial performance of contracts. A leader with right balance of empathy and decision capabilities and highly detail-oriented. Fast learner, hardworking and reliable with strong ability to multi task and manage escalated priorities. Problem solver at core. Focused on maximizing resource utilization to support scalable operations and lift bottom-line profitability. Organized and systematic with natural business relationship-building and leadership talents.

• AWS Associate Solutions Architect
• Pursuing FinOps certification

• Worked very closely with business to create plan and reduce post cloud migration incident spike to a manageable limit with tactical grouping and business engagement. Achieved 78% reduction within six months without extra resourcing or spend. Very well recognized by business.
• Implemented business monitoring for real time business impact to develop correlation within incidents which improved mean time to detect statistics by 30% over six months of project. Proactive monitoring resulted in substantial reduction in time spent on surprise P1/P2s and reduced average On call spend by 25% and reduced overall inflow for repetitive incidents by 25%
• Through cloud migration, it was imperative that we allow developers to focus on development and reduce operational overhead for monitoring implementation. Engaged Cisco AppDynamics and teams did solutioning and Implemented robust dynamic kubernetes monitoring .The development team engagement to instrument monitoring was reduced by 75% by using dynamic instrumentation vs static ingestion
• Provided expert guidance on major cloud migration project. Contribution very well recognized by senior leadership

Love to spend time with family besides work and travel to new places