GAURAV JURY
Toronto
Summary
Encouraging manager and analytical problem-solver having 9+ years of rich experience with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MANAGER, CUSTOMER SUCCESS
MERITTO formerly NOPAPERFORMS
06.2020 - 09.2023
- End-to-End Account Management of Education clients using NoPaperForms' Admissions Management CRM.
- Received CSAT score of 9 out of 10 rating for customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Identified upsell opportunities through frequent account reviews, contributing to 120% increase in revenue generation for assigned set of accounts.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
BRANCH MANAGER
EDUCATIONASIA.COM
11.2019 - 01.2020
- Developed a high-performing team of 5 through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
TEAM LEADER
UDAAN.COM
05.2019 - 11.2019
- Involved in B2B demand generation for Food and FMCG business vertical for the designated territory.
- Built a business of INR 3 Crores GMV/month from ground up through 3500 Retail Outlets.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Implemented data-driven strategies to identify areas for improvement in team performance, leading to increased productivity levels which made the team top ranked in terms of highest revenue generation throughout 3 months straight.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Led employee relations through effective communication, coaching, training, and development.
MANAGER
SHIKSHA.COM (an Infoedge India Ltd Co.)
07.2017 - 05.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Singular focus on building a Study Abroad category helped the branch in yielding 30% more revenue collection
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills while reviving 15% of lost clients.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
ASSISTANT MANAGER
24 HOURS INTO 7
07.2016 - 06.2017
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum success.
- Trained 12 new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Monitored competitors' activities and adjusted tactics accordingly, ensuring a competitive edge in the market.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
MARKETING EXECUTIVE
RASHMIKA DESIGNS AND PRINTERS
11.2011 - 03.2014
- Developed persuasive sales pitches for presenting to potential clients, leading to increased conversion rates.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins up to 20% for the company.
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion into southern part of the country.
- Initiated partnerships with complementary businesses to expand reach in target markets through co-marketing efforts or joint ventures.
Education
MBA - Marketing Management
Globsyn Business School
Kolkata, West Bengal, India06.2016
B.Com - Honors in Accountancy & Finance
THE BESC College
Kolkata, West Bengal, India06.2011
Skills
- Problem Solving
- Time Management
- Strategic Planning
- Business Development
- Verbal and Written Communication
- Team Leadership
- Lead Generation
- Negotiation
- Staff Training and Development
- Data Analysis
- Emotional Intelligence
Certification
- Certified Marketing Specialist by Meritto formerly NoPaperForms, expires July 2024
- WhatsApp Business API Specialist Certification by Meritto formerly NoPaperForms, expires Sept 2024
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Bengali
Limited Working
Awards
- Rocket Singh Award for Highest sales in a quarter (AMJ 2018) - Shiksha.com, part of InfoEdge India Ltd.
Timeline
MANAGER, CUSTOMER SUCCESS
MERITTO formerly NOPAPERFORMS
06.2020 - 09.2023
BRANCH MANAGER
EDUCATIONASIA.COM
11.2019 - 01.2020
TEAM LEADER
UDAAN.COM
05.2019 - 11.2019
MANAGER
SHIKSHA.COM (an Infoedge India Ltd Co.)
07.2017 - 05.2019
ASSISTANT MANAGER
24 HOURS INTO 7
07.2016 - 06.2017
MARKETING EXECUTIVE
RASHMIKA DESIGNS AND PRINTERS
11.2011 - 03.2014
MBA - Marketing Management
Globsyn Business School
B.Com - Honors in Accountancy & Finance
THE BESC College
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