Gaurav Jaura
Vernon
Summary
Collaborative leader skilled in fostering teamwork and building strong relationships to drive performance and achieve goals. Demonstrated ability to guide and support diverse teams, enhancing productivity and morale as Department Manager.
Developed skills in fast-paced manufacturing environment, focusing on precision and efficiency. Proficient in operating machinery and adhering to safety regulations. Seeking to transition into new field by leveraging these transferrable skills for impactful contributions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Gas Station Lead
Falkland General Store
05.2025 - Current
- Trained new employees on company protocols, safety regulations, and customer service techniques to ensure a high-performing team.
- Resolved customer complaints professionally, fostering positive relationships and promoting brand loyalty.
- Monitored employee performance regularly, offering constructive feedback aimed at improving their skills while recognizing achievements through various rewards programs or promotions as appropriate.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Assisted with scheduling employee shifts to optimize staffing levels during peak hours and holidays, reducing wait times for customers.
Unloading department manager
Walmart
04.2024 - 05.2025
- Trained and supervised associates on customer service excellence and strong company culture.
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
- Delivered excellent customer service, driving quality shopping experiences.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
Security Guard
CutiGuard
- Secures the safety of the customers and employees.
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
- Inspected doors, windows, locks, gates, ensuring they are secure after hours.
- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques.
- Performed regular patrols of assigned areas to ensure safety and security protocols were followed.
- Identified potential safety hazards and took corrective action to mitigate risks.
Customer Service/Cashier
Burger King
- Properly and efficiently operates and maintains the cash register.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Assisted customers with product selection, inquiries, and order customization requests.
uber driver
uber
07.2024 - Current
- Maintained clean driving record and obeyed traffic laws and regulations.
- Provided excellent customer service throughout delivery process.
- Maintained a clean driving record with no violations or citations on file.
- Completed daily routes in accordance with customer delivery expectations.
- Communicated with customers to ensure timely and accurate deliveries.
Customer Service/Cashier
Walmart
05.2022 - 11.2023
- Ensures the products are well arranged in an orderly manner.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built positive relationships with customers by providing friendly and helpful service.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end.
Education
Secondary Graduate -
St. Joseph Convent School
Diploma - Computer Informations System
Kwantlen Polytechnic University
Skills
- Dedicated to customer loyalty and satisfaction
- Team player offering management, solutions and cooperation
- Respectful, friendly and willingness to provide great work ethics
- Determined to achieve goals set by the employer
- Workplace cleanliness
- Heavy lifting
- Assembly line work
- Safety procedures
- Supervisory skills
- Electrical troubleshooting
LANGUAGES
Punjabi Fluent
Hindi Fluent
Punjabi
Certification
- Class -5
- Security licence
- First aid licence
Awards
Shining star of month
Timeline
Gas Station Lead
Falkland General Store
05.2025 - Current
uber driver
uber
07.2024 - Current
Unloading department manager
Walmart
04.2024 - 05.2025
Customer Service/Cashier
Walmart
05.2022 - 11.2023
Customer Service/Cashier
Burger King
Diploma - Computer Informations System
Kwantlen Polytechnic University
Security Guard
CutiGuard
Secondary Graduate -
St. Joseph Convent School
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