Gaurav Goyal

Oversee operations for the Canadian and US fleet while servicing high priority customers, including but not limited to Top tier automobile and Pharmaceutical clients

• Analyzed business operations and implemented strategies to improve operational cohesiveness
• Continued focus on identifying revenue generation opportunities as well as managing expedited shipment management
• Work collaboratively with senior managers to implement new procedures and corrective actions to improve quality
• Collaborated with senior management to develop and execute long-term corporate goals and objectives
• Analyze customer feedback and identified areas for improvement to drive business success on an ongoing basis
• Define, implement, and revise operational policies and guidelines to ensure business goals are met
• Achieve team goals through formalized training plans, coaching, and performance management
• Continuously monitor budget and utilize operational resources
• Implemented data-driven decision-making processes to enhance operational performance and achieve targets
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
• Spearhead implementation of process improvements and cost-saving initiatives to increase value and maximize profits pertaining to the Mid west region lanes

• Managed the Canadian dispatch operations on a daily basis to ensure all deliveries were made in an efficient and timely manner
• Led cross-functional teams to achieve project milestones and deliver high-quality results
• Analyzed transportation planning opportunities to reduce transportation cost and reported on key performance metrics to senior management
• Led hiring, onboarding and training of new hires to fulfill business requirements and ensure high compliance to dispatch standards and operating procedures
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
• Developed and established strong relationships with clients, external vendors and suppliers, ensuring long term partnerships and repeat business
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Ensured all customer web portals are updated with latest load information and all customer inquiries are handled by the team in a timely, professional manner

• Scheduled and dispatched drivers to pick up and deliver loads to and from customers within Canada
• Worked with senior logistics managers to ensure accuracy of routes, and service levels are met on a regular basis
• Closely monitored dispatch board to triage and prioritize multiple daily calls
• Coordinated and planned with department peers to effectively and efficiently dispatch the company’s resources
• Communicated specific freight requirements and procedures to drivers
• Communicated with customers to provide delivery updates and resolution
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents
• Monitored and updated shipment statuses on the company’s internal applications as well as customer web portals
• Ensured proper placement of trailer pool to support customer’s daily requirement while maintaining costs
• Facilitated training for new dispatchers, improving team readiness and performance