Gaurav Goel
Vancouver,BC
Summary
To seek full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Supervisor
HillCrest
10.2023 - Current
- Manages and train's a team of security personnel for optimal performance in maintaining site safety.
- Manages team schedules to provide effective security coverage for building needs.
- Streamline reporting procedures, resulting in improved communication between security staff and management.
- Resolve conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Maintain detailed logs of daily activities, providing accurate records for management review and record's incident reports with detailed accounts of occurrences.
Security Personnel
HillCrest
06.2023 - 09.2023
- Reduced incidents of theft and vandalism by maintaining a visible presence in high-risk areas.
- Participated in regular training sessions to stay updated on industry best practices and emerging threats within the field of building security.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
Safeway
02.2023 - 05.2023
- Assisted customers in navigating items kept in the correct shelves and improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Senior Operations Representative
Convergys
07.2020 - 12.2022
- Enhanced operational efficiency by streamlining processes and implementing automation tools.
- Supervised daily operations while maintaining compliance with company policies, procedures, and industry regulations.
- Improved employee satisfaction by fostering a positive work environment and promoting open communication channels.
- Utilized CRM systems to update and manage customer information, enabling personalized service experiences for clients.
- Handled escalated complaints with diplomacy and professionalism, restoring client trust and loyalty.
Senior Executive
A V Fastners Pvt Ltd
01.2015 - 07.2020
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Education
MBA -
University Canada West
Vancouver, BC04.2024
BBA -
Calorx Teacher's University
India04.2012
Skills
- Operations Management
- Staffing and scheduling
- Customer Support and Servies
- Decision Making skills
- Interpersonal Skills
- Problem-Solving
- Microsoft Office
- Public Speaking
Certification
Certified Digital Marketing Associate
Timeline
Security Supervisor
HillCrest
10.2023 - Current
Security Personnel
HillCrest
06.2023 - 09.2023
Customer Service Representative
Safeway
02.2023 - 05.2023
Senior Operations Representative
Convergys
07.2020 - 12.2022
Senior Executive
A V Fastners Pvt Ltd
01.2015 - 07.2020
MBA -
University Canada West
BBA -
Calorx Teacher's University
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