GAURAV BHANDARI

• Ensure accuracy in processing large datasets with Excel and reporting tools.
• Maintain compliance expertise, especially with FINTRAC regulations.
• Prioritise effectively to meet tight deadlines, working independently in a high-pressure environment.
• Analyse complex data and communicate insights clearly.
  Embrace evolving technologies to drive innovation and adapt to new digital tools.

• Spearheaded efficient resolution of high-volume customer inquiries, consistently maintaining a 98% customer satisfaction score.
• Coordinated seamless communication across multiple departments, reducing service response time by 20%.
• Enhanced client experience by implementing advanced CRM best practices, streamlining workflows, and improving data management accuracy.
• Acted as the primary point of contact for high-profile clients, ensuring the highest level of professionalism and service delivery.
• Provided security training and mentorship to new hires, improving team efficiency by 30%.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Fostered relationships to reach businesses in [Type] industry to identify education and training needs.
• Developed marketing strategy and plans for [Type] and [Type] markets.
• Generated proposals with Word and Powerpoint by aggregating input from business development team.
• Facilitated communication with clients and team members to improve business strategy and operation.
• Conducted financial activities for monthly reconciliation and to assist with annual budget.

• Applied statistical and algebraic techniques to interpret key points from gathered data.
• Collaborated with internal stakeholders, identifying and gathering analytical requirements for customer, product and projects needs.
• Coached, developed and motivated team members, providing coaching and mentoring to junior data scientists on SAS and data mining techniques.
• Developed data-gathering and reporting structures from ground up and strategized methods capitalizing on system features.
• Evaluated processes and data, identifying productivity gains and sales growth within digitization segment.

• Studied technical aspects of managed category to identify key quality attributes and cost containment levels.
• Mitigated business risk and improved customer lead times through thoughtful supplier network design.
• Liaised with [Type] leaders to address supplier performance issues and develop solutions.
• Monitored market to capitalize on latest trends.
• Incorporated suggested changes to layouts and promotions to drive sales.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.