Cashier
Sudan Restaurant
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Gaurav Behl
Calgary,AB
Summary
Seasoned Customer Support Manager at Teleperformance, adept in client relationship building and team handling, significantly enhanced customer satisfaction and streamlined support processes. Leveraged empathy, active listening, and coaching skills to mentor a high-performing team, achieving notable improvements in response times and service quality. Demonstrated excellence in training and operational efficiency, fostering a positive and productive work environment. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Work History
Packaging Operator
Reliance Digital Retail
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
Customer Support Manager
Teleperformance
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
- Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
Customer Care Executive
Teleperformance
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma - Hospitality
Mahatma Gandhi Institute
2018
Skills
- Empathy and patience
- Client Relationship Building
- Customer Relations
- Training and mentoring
- Time Management
- Active Listening
- Coaching and Feedback
- Team Handling
- Communication
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Cashier
Sudan Restaurant
Packaging Operator
Reliance Digital Retail
Customer Support Manager
Teleperformance
Customer Care Executive
Teleperformance
Diploma - Hospitality
Mahatma Gandhi Institute
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