Gaurav Baluja

Dedicated and results-oriented customer service specialist providing top-notch assistance and service. adept at handling enquiries from customers, addressing problems, and building strong bonds with them in order to increase customer satisfaction. Renowned for having a strong sense of problem-solving, excellent communication skills, and an acute attention to detail. adept at streamlining procedures and enhancing client relations using CRM systems and other communication technologies. Devoted to maintaining business principles and offering a flawless client experience by combining professionalism, efficiency, and empathy.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

• Python Bootcamp Program (Upgrad)
• Lean Six Sigma White Belt (Sixsigmacouncil.org)

• Mary Browns, Manager, 05/01/23, 08/31/24, Hire and train staff., Keep track of inventory and place orders with suppliers accordingly manage customer complaints., Create schedules for staff., Make sure all health and safety regulations are always followed., Monitor the restaurant’s sales., Develop and follow a budget to maximize restaurant profits., Develop or contribute to marketing plans to promote the establishment.
• Colour Square Marketing Pvt. Ltd, Junior Analyst and Management, 10/01/20, 09/30/22, Supporting senior analysts by conducting research, preparing reports, and assisting with client meetings., Preparing presentations on research findings or other topics based on data analysis to managers or clients., Communicating with clients to clarify information or gather additional data when needed., Conducting audits of company records to ensure that processes are being followed correctly., Analysing data to identify trends and patterns in order to make recommendations for improvement., Recommending changes to existing policies based on research findings., Analysing data from various sources to identify potential problems or opportunities for improvement., Communicating with other departments within a company to gather information about new products or potential risks.
• Balaji Logistics, Transportation Supervisor, 10/01/22, 04/30/23, Resolve customer complaints via phone, email, mail, or social media and use telephones to reach out to customers and verify account information., Ascertain problem or reason for calling and build a long-term customer relationship by providing excellent service and detailed knowledge about the service., Automate the business through the computer and kept all the records of the Trucks., Generating the bills and tracking and trace all the trucks and prioritized order security and delivery on time., Keep accurate records of customer interactions, transactions, and inquiries., Implement strategies to retain customers and encourage repeat business.