Gaurav Arora
Strategy & Operations Leader
Vaughan,ON
Summary
12+ years of business strategy and transformation experience in healthcare dedicated to digital transformation, project management and strategy execution. A result-oriented approach with an ability to apply problem-solving skills and deliver actionable insights and strategic recommendations.
- Rich experience of collaboratively working with government, industry and consultancy firms on challenging engagements like PE funding, Public Health projects, National Pharmacy Operations;
- Solid knowledge and application experience of project management methodologies (Agile, LSS);
- Strong leadership, communication and large team engagement skills with multiple large scale engagements successfully delivered;
- 2+ years of post-graduate teaching experience in healthcare;
- Entrepreneurial mindset with a solid commercial / financial acumen;
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Management Consultant | Investor
Strategy Consulting Services (Self-Employed)
Vaughan, ON
02.2023 - Current
- Providing strategy consulting services to early stage health-tech and ed-tech startups and co-create go-to-market (GTM) strategies to navigate the 0 to 1 growth path;
- Providing academic teaching services to leading post-graduate colleges in Ontario;
- Recent Engagements:
- Pre-Series A funding into a promising health-tech company committed to providing accessible and affordable healthcare to rural citizens of India;
- Angel Investor and providing GTM strategy services to an ed-tech startup building a community + marketplace app designed to serve the global student community;
- Adjunct Professor at George Brown College (Toronto) and Conestoga College (Kitchener). Courses include Health Care Operations Management, Strategic Communications, Schedule & Cost Management, Project Management and Operations Management;
Engagement Manager, Healthcare Operations
PwC Canada
Toronto, ON
02.2022 - 02.2023
- Subject Matter expert on a Canadian market entry strategy engagement for a major retailer looking to enter the specialty pharmacy space
- Managing a global engagement for a leading intergovernmental organization supporting the transformation of the health emergency preparedness and response platforms and framework.
- Successfully led a major Canadian Medical School engagement supporting their digital transformation journey including system readiness assessment, capacity planning and change management. Reduced expected resourcing costs by 21%.
- Led business development initiatives for PwC Canada’s healthcare industry aligned practice.
Senior Manager, National Pharmacy Operations
Bayshore Specialty Rx
Markham, ON
05.2020 - 02.2022
- Collaborated with a global pharmaceutical client to onboard a highly controlled narcotic drug used for treatment-resistant depression. Lead all aspects of pharmacy operations including physical storage, pharmacist training and regulatory adherence
- Successfully lead the program planning, development, implementation and training of a cloud- based 3PL solution across all business lines. The project involved 100+ stakeholders spread over 9 provinces. The result was increased process efficiency and an annual savings of $4M
- Drove process, efficiency and quality improvements, focused on improving patient experience and reducing dispense times
- Coordinated with both internal and external auditors and successfully managed both quality (ISO) and financial (inventory reconciliation) audits while adapting with Covid-19 restrictions.
Senior Project Manager + Program Analyst
Grand River Hospital
Kitchener, ON
07.2016 - 05.2020
- Lead a multidisciplinary team of 15 including radiation oncologists, clinical managers, RNs and medical physicists to implement Brachytherapy services for Lung and Prostate Cancer
- Collaborated with the senior leadership team and Cancer Care Ontario (CCO) in the designing and evaluation of the Waterloo Wellington Regional Cancer Plan (RCP) 2016-19 and 2020-23
- Lead the program planning and implementation (appointed as the program lead) of the CCO's GI Endo Data Submission Portal program across 5 facilities in the Waterloo Wellington region
- Conducted quantitative and qualitative analysis on complex public data and prepared business dashboards and updated presentation templates for program review meetings.
Senior Manager, Strategy & Operations
Cygnus Hospitals
New Delhi, India
09.2014 - 07.2016
- Lead the specially formed Data Request Division (DRD) to support the financial and operational due diligence exercise critical to the ongoing Series-C investment funding negotiations.
- Supported a pan-network rollout of a customer loyalty based pilot marketing project directly yielding revenue of $1.2M in its first year of implementation.
- Assisted the senior leadership in creating a Public-Private-Partnership (PPP) model for a government client by conducting a detailed market analysis matching public needs with offerings.
- Co-founded an internal strategy think tank mainly focused on strategic business cases involving cross-functional teams focusing on business operations; Provided analytical support for the launch of satellite clinics and increased daily customer footfall to the serving unit by 17%.
- Developed financial and operational dashboards to capture KPIs relating performance benchmarks, margin improvement, forecasts, capacity gains and revenue trends.
Senior Business Analyst
Medanta Hospitals
New Delhi, India
03.2013 - 09.2014
- Co-developed the activity based costing practice for the organization focusing on key cost centres such as human resources, engineering and utilities (annual cost savings of $1.7M)
- Collaborated with the clinical quality team in developing performance management and compliance audit frameworks adhering to the quality management policy and targets
- Generated an annual revenue of $2.0M by assisting the marketing team in designing an in-house referral program to engage accompanying attendants in a self health assessment exercise.
Education
Master of Science - International Health Management
University of Bradford
UK 09.2011 - 10.2012
Bachelor of Technology - Biomedical Engineering
Bundelkhand University
India 08.2007 - 08.2011
Skills
Project Management
Certification
Project Management Professional (PMP)®
Timeline
Management Consultant | Investor
Strategy Consulting Services (Self-Employed)
02.2023 - Current
Engagement Manager, Healthcare Operations
PwC Canada
02.2022 - 02.2023
Senior Manager, National Pharmacy Operations
Bayshore Specialty Rx
05.2020 - 02.2022
Lean Six Sigma (PMI)
03-2019
Project Management Professional (PMP)®
02-2019
Senior Project Manager + Program Analyst
Grand River Hospital
07.2016 - 05.2020
Senior Manager, Strategy & Operations
Cygnus Hospitals
09.2014 - 07.2016
Senior Business Analyst
Medanta Hospitals
03.2013 - 09.2014
Master of Science - International Health Management
University of Bradford
09.2011 - 10.2012
Bachelor of Technology - Biomedical Engineering
Bundelkhand University
08.2007 - 08.2011
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