Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Gaurav

Vancouver,BC

Summary

Customer-focused professional with exceptional customer service and strong interpersonal skills seeking a customer service representative position in a bank. Proven ability to handle diverse customer inquiries and resolve issues effectively. Committed to deliver outstanding service to enhance customer satisfaction and loyalty. Quick learner and dedicated to grow in a fast paced environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber
01.2022 - Current
  • Providing excellent customer service by being courteous and professional.
  • Outstanding multitasking skills.
  • Assuring great experience by interacting with riders.
  • Reliable Driving ability.

Sales Representative

Virgin Plus
08.2021 - 01.2022
  • Making product suggestion according to needs and wants of customer.
  • Strong public speaking skills to present product or services to customers.
  • Locating prospective customers, generating them into leads, and eventually converting them to customers.
  • Exceeding monthly sales goals by at least 20%.
  • Communication skills to confidently make cold calls.

Shift Supervisor

Burger King
12.2017 - 06.2021
  • Supervising and Coordinating shifts.
  • Creating and Managing records.
  • Responding to customer enquiries and complaints.
  • Balancing drawers and accounts.
  • Making employee schedule.
  • Stock counting and stock order.

Education

Office Administration (Certificate course) -

Saskatchewan Polytechnic
Prince Albert, SK
12.2018

Grade 12 - Business and Commerce

Sri Aurobindo International School
Patiala, Punjab
03.2017

Skills

  • Microsoft Office
  • 51 WPM Keyboarding
  • Sage 50, Encore
  • Cash Management Strategies
  • 5 Years of front line customer interaction experience
  • Sales and Marketing

Certification

  • Fundamentals of Real Estate
  • Practice of Residential Real Estate
  • Fundamentals of Stock Trading
  • Advanced Stock Trading Strategies
  • Day Trading and Swing Trading Strategies

Hobbies

  • I am an avid reader and art lover.
  • I engage into sports and travelling.
  • Meditation and Yoga.

Timeline

Uber Partner

Uber
01.2022 - Current

Sales Representative

Virgin Plus
08.2021 - 01.2022

Shift Supervisor

Burger King
12.2017 - 06.2021

Office Administration (Certificate course) -

Saskatchewan Polytechnic

Grade 12 - Business and Commerce

Sri Aurobindo International School

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Gaurav