GAURAV SINGH RANA
SCARBOROUGH,Ontario
Summary
Hardworking Project Management Intern looking to apply Project management studies in real-world scenarios. Well-qualified to handle project administrative and planning requirements, coordinate execution, and gather statistics for analytical review. Skilled MS Project user with knowledge of advanced tools and functions.
PROJECTS
• Development and execution of training programs for Amazon operations-2018
• Amazon Pay Launch-2019
• Designing Rewards and Recognition programs for virtual sites.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Shift Supervisor
Dumpukht Restaurant
08.2022 - Current
• Monitoring customer satisfaction and addressing any concerns.
• Assigning tasks and responsibilities to staff members.
• Overseeing the work of kitchen and service staff.
• Identifying areas for improvement and conducting performance evaluations.
• Maintaining accurate records of sales, inventory, and other relevant data.
• Managing inventory levels to prevent shortages or excess.
Customer Service Subject Matter Expert
Amazon.in
07.2018 - 04.2022
• Identified process improvements to enhance operational efficiencies and effectiveness.
• Conducted quality assurance tests on new software releases before deployment.
• Provided customer service and technical support to customers in a professional manner.
• Maintained positive working relationships with fellow staff and management.
Education
Post-Degree Certificate - Business Management
Georgian College ILAC Campus
Toronto, ON01.2024
Post-Degree Certificate - Project Management
Georgian College ILAC Campus
Toronto, ON12.2022
Bachelor of Science - Mechanical Engineering
Rayat Bahra Institute of Engineering And Bio-Tech.
Punjab, India07.2018
Skills
Data Analysis
Project Planning
Document Management
Risk Management
Compliance Monitoring
Vendor Sourcing
Project Tracking
Quality Assurance and Control
Project Development and Lifecycle
Accomplishments
• Consistently maintained high customer satisfaction ratings.
• Streamlined operations for increased efficiency.
• Enhanced product or service quality through process refinement.
• Implemented strategies to identify and mitigate operational risks.
• Developed training programs for skill enhancement.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certified associate of project management
- Six Sigma Yellow belt
- Certified Smart Server
Timeline
Night Shift Supervisor
Dumpukht Restaurant
08.2022 - Current
Customer Service Subject Matter Expert
Amazon.in
07.2018 - 04.2022
Post-Degree Certificate - Business Management
Georgian College ILAC Campus
Post-Degree Certificate - Project Management
Georgian College ILAC Campus
Bachelor of Science - Mechanical Engineering
Rayat Bahra Institute of Engineering And Bio-Tech.
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