Gauge Carey
Twentynine Palms
Overview
3
3
years of professional experience
Work History
Shift Leader
Pizza Hut
Twentynine Palms, CA
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Gardening
29 Palms Inn
Twentynine Palms, CA
01.2023 - 08.2023
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Generated increased customer satisfaction by offering tailored gardening advice based on specific site conditions and client preferences.
- Collaborated with professional landscapers for large-scale projects, enhancing teamwork skills and learning advanced gardening techniques.
Restaurant Server
29 Palms Inn
Twentynine Palms
01.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Host
29 Palms Inn
Twentynine Palms, CA
01.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Line Worker
Firehouse Subs
Yucca Valley, CA
08.2022 - 12.2022
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues
- Took on additional shifts during peak work periods to keep projects on schedule.
- first high school job.
Education
N/a - N/a
Blackrock High School
Yucca Valley, CA08.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Flexible schedule
- Problem-solving
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- POS system operation
- Inventory counts
- Assigning work
- Sales and upselling
- Complaint resolution
- Shift paperwork completion
- Sales reporting
- Sales expertise
- Strategic thinking
Timeline
Shift Leader
Pizza Hut
10.2023 - Current
Gardening
29 Palms Inn
01.2023 - 08.2023
Restaurant Server
29 Palms Inn
01.2023 - 08.2023
Host
29 Palms Inn
01.2023 - 08.2023
Line Worker
Firehouse Subs
08.2022 - 12.2022
N/a - N/a
Blackrock High School