Overview
Work History
Education
Skills
Languages
Position Responsibilities
Hobbies and Interests
Timeline
Generic

Sai Ankit Gattupally

Burnaby,BC

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Walmart
04.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • I manage a team of customer service representatives and cashiers at the front, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints by proactively addressing issues and implementing effective solutions.

Presales Intern

Whitehat Jr.
05.2021 - 08.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Interacted with customers by phone, email to provide information.
  • Hitting the given targets by the end of the day.

Education

MBA - Human Resource Management

University Canada West
Vancouver, BC
04.2024

BBA - Human Resource Management

Lovely Professional University
Punjab, India
06.2022

Skills

  • Documentation Tools : MS Word, MS-Excel
  • Possess good communication skills
  • Customer Service
  • Problem-Solving
  • Tableau
  • Project Libre
  • Time Management
  • Team Building and Leadership
  • Training and coaching
  • Administrative Support

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Punjabi
Elementary

Position Responsibilities

  • Active club member in the college's Division of Student Council's English Literature Club.
  • I was appointed as an organizer and event manager for North India's biggest festival, YOUTHVIBE.
  • I was appointed as an event manager for a marathon event conducted for child education empowerment, known as "Run for a Cause."
  • I have been given the opportunity to lead the high school sports team for an interschool tournament for two consecutive years.

Hobbies and Interests

Swimming, Basketball, badminton and cricket.

Timeline

Customer Service Manager

Walmart
04.2023 - Current

Presales Intern

Whitehat Jr.
05.2021 - 08.2021

MBA - Human Resource Management

University Canada West

BBA - Human Resource Management

Lovely Professional University

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Sai Ankit Gattupally