Gatore Albert Ruhwikira
Ottawa
Summary
Proactive Personal Support Worker with extensive experience in maintaining safe environments, documenting patient progress, and providing emotional support. Skilled in infection control, Special needs care, personal hygiene assistance, dementia care, and daily living activities. Brings strong ethics, compassionate care, and effective communication to enhance patient well-being.
Overview
4
4
years of professional experience
Work History
Uber Driver
UberXL Driver & Lyft
04.2024 - 10.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Psw
Solution RH
04.2021 - 02.2024
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma -
Action Kusaidia
12-2012
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Safe Driving Practices
- Meal Preparation
- Emotional Support
- Vital signs monitoring
- Compassionate Care
- Verbal and written communication skills
Languages
English
Native or Bilingual
French
Full Professional
Swahili
Native or Bilingual
kinyarwanda
Native or Bilingual
kirundi
Full Professional
Kinyamulenge
Native or Bilingual
Timeline
Uber Driver
UberXL Driver & Lyft
04.2024 - 10.2024
Psw
Solution RH
04.2021 - 02.2024
High School Diploma -
Action Kusaidia
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