Gatore Albert Ruhwikira
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Organization, Company
01.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
Action Kusaidia
Democratic Republic Of CongoSkills
- Order Fulfillment
- Retail Sales Customer Service
- Stocking and Replenishing
- Sales Expertise
Languages
English
Full Professional
French
Full Professional
Swahili
Full Professional
Kinyarwanda
Full Professional
kirundi
Full Professional
Timeline
Customer Service Representative
Organization, Company
01.2021 - 03.2023
GED -
Action Kusaidia
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