Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fandy Liu

Calgary

Summary

Dynamic and results-oriented delivery undergraduate enthusiastic about business operations and transportation management. Excels in client relations.

Overview

2
2
years of professional experience

Work History

Project Management

Haskayne School Of Business
11.2023 - 11.2023
  • Lead a team of bright individuals to develop a storyline about subconscious bias in the workplace.
  • Directed and filmed a short production using the relevant concepts as well as quality equipment
  • Used Microsoft Clip Champ to edit clips, layer audio and finish production.

Customer Service & Shipping

Staples Canada
08.2023 - Current
  • Streamlined communication processes for increased efficiency in addressing customer inquiries.
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
  • Collaborated with team members to improve overall response times and service quality.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Warehouse/Apparel/Footwear Associate

Bass Pro Shops
05.2022 - 03.2023
  • Educated on workplace safety information systems (WHMIS) when handling equipment.
  • Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
  • Increased sales by effectively upselling complementary products and accessories to customers during their shopping experience.
  • Assisted in inventory management tasks, including receiving shipments, organizing back stock, and conducting regular product counts.

Education

Bachelor of Commerce - Organizational Behavior

University of Calgary
Calgary, AB
04.2026

High School Diploma -

Sir Winston Churchill High School
Calgary, AB
06.2021

Skills

  • Task prioritization
  • Translation and Interpretation Services
  • Strategic planning and scheduling
  • Microsoft Power/Excel
  • Computer Proficiency
  • Interpersonal Skills
  • Order Processing
  • Billing Adjustments and Refunds

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Project Management

Haskayne School Of Business
11.2023 - 11.2023

Customer Service & Shipping

Staples Canada
08.2023 - Current

Warehouse/Apparel/Footwear Associate

Bass Pro Shops
05.2022 - 03.2023

Bachelor of Commerce - Organizational Behavior

University of Calgary

High School Diploma -

Sir Winston Churchill High School

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Fandy Liu