Fandy Liu
Calgary
Summary
Dynamic and results-oriented delivery undergraduate enthusiastic about business operations and transportation management. Excels in client relations.
Overview
2
2
years of professional experience
Work History
Project Management
Haskayne School Of Business
11.2023 - 11.2023
- Lead a team of bright individuals to develop a storyline about subconscious bias in the workplace.
- Directed and filmed a short production using the relevant concepts as well as quality equipment
- Used Microsoft Clip Champ to edit clips, layer audio and finish production.
Customer Service & Shipping
Staples Canada
08.2023 - Current
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Warehouse/Apparel/Footwear Associate
Bass Pro Shops
05.2022 - 03.2023
- Educated on workplace safety information systems (WHMIS) when handling equipment.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Increased sales by effectively upselling complementary products and accessories to customers during their shopping experience.
- Assisted in inventory management tasks, including receiving shipments, organizing back stock, and conducting regular product counts.
Education
Bachelor of Commerce - Organizational Behavior
University of Calgary
Calgary, AB04.2026
High School Diploma -
Sir Winston Churchill High School
Calgary, AB06.2021
Skills
- Task prioritization
- Translation and Interpretation Services
- Strategic planning and scheduling
- Microsoft Power/Excel
- Computer Proficiency
- Interpersonal Skills
- Order Processing
- Billing Adjustments and Refunds
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Project Management
Haskayne School Of Business
11.2023 - 11.2023
Customer Service & Shipping
Staples Canada
08.2023 - Current
Warehouse/Apparel/Footwear Associate
Bass Pro Shops
05.2022 - 03.2023
Bachelor of Commerce - Organizational Behavior
University of Calgary
High School Diploma -
Sir Winston Churchill High School