Performed opening and closing procedures including counting cash drawers and preparing deposits.
Directed and supervised staff performance.
Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Lead Stock Associate
Club Monaco
Burnaby, BC
10.2023 - 03.2024
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
Sales Associate
Club Monaco
Vancouver, BC
10.2022 - 01.2023
Assisted customers with product selection, sizing and styling by implementing 5Cs of Service Excellence (Create, Connect, Convert, Confirm, Continue)
Processed transactions using a point-of-sale system.
Built relationships with customers to encourage repeat business.
Article Writer and Content Producer
Incendio Consultant
Surabaya, Indonesia
08.2021 - 11.2021
Company's vision: "Creating a generation of leaders with character and competency"
Practiced copywriting in professional work setting, while developing side soft skills such as work ethic, discipline and professionalism
Authored 6 articles of personal and organizational development for Incendio Blog, targeting young graduates and entry-level workers
Improved the blog visual quality and article quantity by 120% within 3 months of employment
Participated in weekly meeting and brainstorming sessions to enhance the company's growth.
Education
BBA - Human Resource Management
Beedie School of Business
Burnaby, BC
04-2026
Associate of Arts - Business Administration
Columbia College
Vancouver, BC
04-2023
Skills
Willingness to learn
Communication
Team Work
Creativity
Leadership Development
Visual Merchandising
Team Development
Hospitality And Accommodation
Customer Service
Relationship Building
List Of Accomplishment
Achieved the Position of the Head of Public Relations and President Candidate in Student Council, 2019, 2021, Gloria 2 Christian High School, Surabaya, Indonesia, Planned and organized at least 5 minor and major events each year in school for over 3 years. Coordinated collaborations with different organizations in and out of school to convey several events. Facilitated 8-10 members of public relations with information and help them to keep their performance in Student Council. Mentored and provided help and advice for 12-15 new students in their early senior high school stage.
Awarded as 3rd Runner-Up in Communication Competition, 03/01/20, Communiphoria by Petra Christian University, Surabaya, Indonesia, Contributed in a team of 8 developing brilliant strategies to deliver interesting posters and interactive presentation to over 100 audiences and 3 deans in communication department as the senior judges. Developed communication skill to deal with different situations that require verbal and non-verbal human interaction.
Organized a Mini Vlog Competition (@tamition), 08/01/20, In collaboration with Pelita Harapan University Surabaya Campus, Surabaya, Indonesia, Served as one of the committees delivering a national mini vlog competition. Chaired the social media director leading the team to convey positive and educative content on Instagram (@tamition).
Awarded as 2nd Best Business Plan, 08/01/20, Business Incubation S2 by Pelita Harapan University Surabaya Campus, Surabaya, Indonesia, Developed a business plan to create a substitute product for tissue made out of lemongrass to solve environmental issue because of the excessive usage of tissue paper that leads to over-logging and global warming.