Gary Alexander Burke
Brampton,ON
Summary
Armed with over 25 years experience in Customer Service and recognized as a well-rounded and proactive team player, with excellent decision making and organizational skills. Further recognized for uprightness, integrity and honesty and as a knowledgeable technically competent individual. I know that I am equal to any task that may be presented. Armed with technical knowledge in varied fields, the ultimate goal is to achieve a Mastery in the Technical and Service Industry and remain on the forefront of its evolution by the application of technical ability.
Overview
26
26
years of professional experience
13
13
years of post-secondary education
Work History
Mechanic
Steeles Tire & Brakes
06.2022 - 09.2022
- In the above capacity the following responsibilities are attached:
- Oil & Oil Filter changes on various makes of vehicles
- Brake service and tyre change with balancing on various makes of vehicles
- Ensuring the shop is equipped with all the necessary tools and supplies to facilitate the Technicians work in an effort to promote efficiency and henceforth achieving productivity.
Workshop Supervisor
ATL Automotive Group
03.2021 - 04.2022
- In the above capacity the following responsibilities are attached:
- Dispatching Ro’s to the Technicians and monitoring work progress
- Occasionally speaking with customers to give an update if the situation has been escalated by the Service Advisor
- Ensuring the workshop is equipped with all the necessary tools and supplies to facilitate the Technicians work in an effort to promote efficiency and henceforth achieving productivity, also conducting weekly meetings with the Tech’s and Service Manager to keep all abreast of the workshop’s performance
- Evaluation of the Technicians semi-annually.
Managing Director
Green Automotive Solution
01.2013 - 09.2020
- In the above capacity the following responsibilities are attached:
- Application of necessary mechanism to ensure the information security & Assurance for GAS
- Leading projects, Planning and executing strategy for GAS
- Ensuring that GAS is in compliance with policies issued by the various Government Agencies
- Directing contractors in developing, implementing a comprehensive and strategic business and marketing plan.
Service Advisor
Stewart BMW
01.2011 - 01.2013
- Exceeded Parts and Service quota for 7 consecutive, after two months of employment with the company.
Service Advisor
Stewart BMW
11.2011 - 11.2012
- In the above capacity the following responsibilities are attached:
- Checking Customers Vehicle on initial contact to record reported problems and service requirements
- Customer follow-up with updates and invoicing of jobs carried out by the Technicians
- Make appointments for future servicing and updating of warranty.
Evibis Technician
Electoral Office Of Jamaica
09.2006 - 09.2007
- In the above capacity the following responsibilities are attached:
- Application of necessary mechanism to ensure the Information Security & Assurance for Evibis System
- Ensuring Configuration, Maintenance and Upgrading of the Evibis System
- Overseeing
- Polling Stations and the set-up of equipment for 2007 General Election.
Parts sales
01.2006 - 01.2007
- Making a record of 6 mil dollars in one day and achieving a 95% service turn around rate, all this done within the first 3 months
- 2020
- Started an Environmentally friendly company retailing biodegradable lubricants and other products
- Joint venture with the National Housing Trust and The Environmental Management Unit of The University of the West Indies in the production of Plastic Receptacle Bins for the collection and recycling of plastic bottles., Successfully installed and managed Evibis System in four Polling Stations for the 2007 General Election.
Trainee Aircraft Mechanic
GranTech Aviation Service, Inc
05.2006 - 08.2006
- In the above capacity the following responsibilities are attached:
- Ensuring accurate repairs and maintenance on Piston & Turbine Engine Aircraft
- Assisting in the test flying of Aircraft's after effecting repairs/service on them.
Trainee Aircraft Interior Technician
Jr's Aircraft Interiors, Inc
03.2006 - 05.2006
- In the above capacity the following responsibilities are attached:
- Assisting in Custom Interior Designs
- Assisting in Cabinetry & Upholstery Refinishing.
Grantech Aviation Service Inc
01.2006 - 03.2006
- Successfully refurbished the entire interior of a Lear 25 Jet at JR's Aircraft Interiors
Service Advisor
Fidelity Motors Ltd
10.2005 - 01.2006
- In the above capacity the following responsibilities are attached:
- The registration of Customers vehicles for service or repairs
- Offering Technical advice to customers
- Customer job invoicing.
Sales Representative / Parts Manager / Warranty Representative
Far East Motors, Kia Motors
08.2004 - 09.2005
- In the above capacity the following responsibilities are attached:
- Motor vehicle sales
- Management of the Parts Department
- Responsibility for Warranty submissions and tracking of Warranty Claims.
Sales Representative
Far East Motors, Kia Motors
01.2004 - 01.2005
- To sell a Motor Vehicle within the first two weeks of employ with, Jamaica) and was able to successfully restructure the Parts and Service Departments, making both departments more profitable
- Played a major role in the implementation of the vehicle warranty system between South Korean Manufacture and the Jamaican Kia Dealership.
Call Centre Agent / Technical Call Centre Agent
Digicel Jamaica Ltd
11.2001 - 08.2004
- In the above capacity the following responsibilities are attached:
- Resolving customer queries
- Educating customers on various products and services
- Resolution of technically related problems experienced by customers on Minsat or Sentori Platforms.
01.2001 - 01.2004
- Assisted in the creation of the first comprehensive Cell-Site map within the Technical Team of the Call Centre of the Digicel Jamaica
- Implemented a comprehensive listing of Handset manuals within the Intranet
- Set a standard time for the shortest customer problem resolution without escalation to supervisor.
Trainee Aircraft Mechanic
Island Aviation
02.2000 - 11.2001
- In the above capacity the following responsibilities are attached:
- General repairs / service to Cessna Aircraft Models 150,172,182 & 206
- TBO's on 150,172,182 & 206 Cessna Aircrafts.
Customer Service Representative
Air Jamaica Holdings Ltd
10.1999 - 01.2000
- In the above capacity the following responsibilities are attached:
- Ensuring the seam-less transition of Passengers & their Luggage to their destinations
- The processing of Luggage Claims for misplaced or Short-Shipped pieces
- Assisting Elders and Under Age Minors embarking & disembarking their flights.
IBM
01.1991 - 01.1992
- Achieved the, 's Quality Award for excellence in administrative duties within the repair centre
- Played a major role in the restructuring of the In-House repair Centre for IBM Jamaica.
Education
Bed - Applied Technology, Automotive Technology
VTDI
Jamaica 02.2019 - 04.2023
Diploma - Mechanical Engineering
Humber College
Brampton, ON 01.2023 - 04.2024
Certification, Computer Aided Design -
Novgarr Services Ltd
No Degree - Computer Aided Design Basic & Advanced
Novgarr Institute
03.1998 - 11.1998
No Degree - Computer Repair & Servicing
University O F Technology
03.1996 - 07.1996
No Degree - Computer/Printer Repair & Servicing
IBM Jamaica
06.1992 - 10.1992
City & Guilds, Workshop Processes & Materials – -
STATHS
09.1991 - 06.1992
High School Diploma -
Excelsior High School
09.1984 - 09.1989
Technical - Workshop Processes & Materials
St. Andrew Technical High School
09.1991 - 06.1992
Skills
Team Building and Leadership Mechanical Engineering TechnologyConstruction Customer ServiceAutomotive Technology Vehicle Restoration
Diagnostics
Repairs knowledge
Auto and engine repair
Inspections proficiency
Vehicle test drives
Timeline
Diploma - Mechanical Engineering
Humber College
01.2023 - 04.2024
Mechanic
Steeles Tire & Brakes
06.2022 - 09.2022
Workshop Supervisor
ATL Automotive Group
03.2021 - 04.2022
Bed - Applied Technology, Automotive Technology
VTDI
02.2019 - 04.2023
Managing Director
Green Automotive Solution
01.2013 - 09.2020
Service Advisor
Stewart BMW
11.2011 - 11.2012
Service Advisor
Stewart BMW
01.2011 - 01.2013
Evibis Technician
Electoral Office Of Jamaica
09.2006 - 09.2007
Trainee Aircraft Mechanic
GranTech Aviation Service, Inc
05.2006 - 08.2006
Trainee Aircraft Interior Technician
Jr's Aircraft Interiors, Inc
03.2006 - 05.2006
Parts sales
01.2006 - 01.2007
Grantech Aviation Service Inc
01.2006 - 03.2006
Service Advisor
Fidelity Motors Ltd
10.2005 - 01.2006
Sales Representative / Parts Manager / Warranty Representative
Far East Motors, Kia Motors
08.2004 - 09.2005
Sales Representative
Far East Motors, Kia Motors
01.2004 - 01.2005
Call Centre Agent / Technical Call Centre Agent
Digicel Jamaica Ltd
11.2001 - 08.2004
01.2001 - 01.2004
Trainee Aircraft Mechanic
Island Aviation
02.2000 - 11.2001
Customer Service Representative
Air Jamaica Holdings Ltd
10.1999 - 01.2000
No Degree - Computer Aided Design Basic & Advanced
Novgarr Institute
03.1998 - 11.1998
No Degree - Computer Repair & Servicing
University O F Technology
03.1996 - 07.1996
No Degree - Computer/Printer Repair & Servicing
IBM Jamaica
06.1992 - 10.1992
City & Guilds, Workshop Processes & Materials – -
STATHS
09.1991 - 06.1992
Technical - Workshop Processes & Materials
St. Andrew Technical High School
09.1991 - 06.1992
IBM
01.1991 - 01.1992
High School Diploma -
Excelsior High School
09.1984 - 09.1989
Certification, Computer Aided Design -
Novgarr Services Ltd