Gary Servant
Parts Technician
Nanaimo,British Columbia
Summary
Dynamic Parts Manager with extensive experience at CSN Autobody, excelling in inventory management and customer service. Proven track record of optimizing operations, enhancing supplier relationships, and implementing efficient systems that improved parts availability and reduced downtime. Strong problem-solving abilities and attention to detail drive successful outcomes in fast-paced environments.
Diligent parts technician with solid background in maintaining inventory accuracy and streamlining parts procurement processes. Known for resolving issues quickly and ensuring customer satisfaction through timely and accurate parts delivery. Demonstrated expertise in inventory management and supplier coordination.
Experienced with inventory management, procurement, and parts distribution. Utilizes organizational skills and attention to detail to maintain efficient and accurate parts systems. Track record of improving operational efficiency through effective resource management and problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
Parts Technician
Truck Zone
08.2023 - Current
- Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
- Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
- Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as trade shows, conferences, and workshops.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Enhanced inventory management by implementing an efficient parts tracking system.
- Contributed to increased sales through upselling related products or suggesting alternative solutions when original items were unavailable.
- Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
- Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
- Developed a comprehensive parts catalog, simplifying identification and ordering processes for staff and clients.
- Managed warranty claims, liaising between manufacturers and customers to expedite resolutions.
- Implemented quality control procedures to reduce instances of incorrect or damaged parts being received from vendors.
- Played a key role in the implementation of an updated parts storage system that led to improved organization and faster retrieval times.
- Maintained accurate electronic records using specialized inventory software to ensure real-time updates across all departments involved in part procurement processes.
- Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
- Improved overall efficiency by cross-referencing multiple supplier catalogs when sourcing hard-to-find parts.
- Collaborated with vendors to negotiate better pricing, resulting in cost savings for the company.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Parts Manager
CSN Autobody
02.2017 - 06.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
Parts Technician
Kelowna Ford
02.2012 - 02.2017
- Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
- Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
- Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
Parts Technician
Glenoak Ford
09.2009 - 02.2012
- Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
- Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
- Assisted in annual budget planning by providing insights into past trends and forecasts for future part requirements based on industry data.
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as trade shows, conferences, and workshops.
- Enhanced inventory management by implementing an efficient parts tracking system.
- Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
Education
High School Diploma -
Vanier Senior Secondary
Courtenay, BC06-1991
Skills
- Shipping and receiving
- Warehouse operations
- Sales support
- Returns processing
- Parts identification
- Stock control
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Parts Technician
Truck Zone
08.2023 - Current
Parts Manager
CSN Autobody
02.2017 - 06.2023
Parts Technician
Kelowna Ford
02.2012 - 02.2017
Parts Technician
Glenoak Ford
09.2009 - 02.2012
High School Diploma -
Vanier Senior Secondary
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