Summary
Overview
Work History
Education
Skills
Previous Positions
Affiliations
Timeline
Generic

Gary Rudin

Blind Bay,BC

Summary

A top-performing Operations Manager with extensive experience in Hospitality. Highly skilled in overseeing day-to-day operations, directing teams to ensure adherence to strategies, policies, procedures, and best practices. Proven ability in evaluating existing operations to identify inefficiencies and redundancies, streamlining operations through continuous process improvements. Recognized for ability to oversee change management and ensuring effective transition and integration of multiple teams through standardization of policies and procedures. A hands-on leader, building rapport with guests and employees and local community by fostering open communication through open door policies.

Overview

5
5
years of professional experience

Work History

GENERAL MANAGER

BEST WESTERN PREMIER VERNON
06.2023 - 11.2023
  • Contracted by ownership to oversee operation of 125 full-service property
  • Responsible for streamlining all business operations including front desk, housekeeping, food and beverage, maintenance, and accounting
  • Responsible for hiring and on-boarding new management team.
  • Formulated policies and procedures to streamline operations.
  • Resolved problems, improved operations and provided exceptional service.

INTERIM GENERAL MANAGER

HAMPTON INN / HOMEWOOD SUITES CALGARY AIRPORT
02.2023 - 04.2023
  • Contracted by Hilton Canada to oversee operation of Hampton Inn by Hilton and Homewood Suites by Hilton Complex Calgary Airport on Interim basis.
  • Onboarding of permanent GM for property.
  • Formulated policies and procedures to streamline operations.
  • Delivered consistent revenue growth by setting aggressive sales targets and motivating the team to exceed expectations.

GENERAL MANAGER

HAMPTON INN BY HILTON
02.2021 - 10.2022
  • Focusing on streamlining of customer facing systems, to improve guest interaction, leading to direct improvement of SALT scores, through improved customer service surveys
  • Guided hotel staff through Covid 19 protocols, and transitioned hotel through easing of restrictions, and re-establishing, post Covid Hilton Standards
  • Streamlined Auto Attendant and implemented REVMAX, call handling to allow front desk agent to deal directly with customers, and allow CRS to handle incoming reservations calls, allowing GSA more time to deal directly with hotel guests, improving guest arrival experience.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

GENERAL MANAGER

SANDMAN ABBOTSFORD AIRPORT
11.2019 - 07.2020
  • Oversee operation of 147 room Airport Property, effectively direct team of 20 employees to promote quality customer experience, leading to improvement in customer surveys
  • Responsible for all aspects of Revenue Management and Sales for property
  • Transitioned and implemented Duetto, revenue management system for property
  • Worked with Regional and National account managers to improve corporate base
  • Worked with various stakeholders, including Abbotsford Airport, Tradex, Abbotsford Entertainment Centre, to become premier hotel partner, for all user groups.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

GENERAL MANAGER

SANDMAN VANCOUVER CENTRE
12.2018 - 11.2019
  • Oversee operation of 303 room busy Downtown property, effectively direct team of 50 employees to promote quality customer experience, leading to improvement in customer surveys
  • Streamlined department structure and communications, to improve efficiencies, reviewed various systems, to provide staff with improved systems to assist them to provide efficient and timely customer service
  • Reviewed physical condition of hotel and implemented targeted and affective changes within limited budget
  • Responsible for all aspects of Revenue Management for property
  • Worked with senior management to restructure hotel management and sales teams, to better meet needs and opportunities for property.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.

Education

Hospitality Tourism Dilploma -

British Columbia Institute of Technology
Burnaby, BC
09.1999

Skills

  • P&L Management

  • Customer Relationship Management

  • Strategic Planning

  • Change Implementation

  • Leadership and team building

  • Budget Administration

  • Facility Management

  • Guest Relations Management

  • Food and Beverage Operations

  • Community Relations

  • Advertising and marketing

  • Revenue Management

Previous Positions

  • General Manager, Assistant General Manager, Project Manager, Four Points By Sheraton Vancouver Airport
  • Rooms Division Manager for Sheraton Wall Centre Hotel


Affiliations

  • Board of Directors, Tourism Abbotsford 2019
  • Board of Directors, Tourism Richmond 2000 - 2012
  • President, Board of Directors, Tourism Richmond 2009
  • Member, Rotary Club of Richmond 2005 -2013
  • Director Of Operations,Cloverdale Minor Hockey 2016 -2023
  • Executive Member, Cloverdale Minor Hockey 2010 - 2016

Timeline

GENERAL MANAGER

BEST WESTERN PREMIER VERNON
06.2023 - 11.2023

INTERIM GENERAL MANAGER

HAMPTON INN / HOMEWOOD SUITES CALGARY AIRPORT
02.2023 - 04.2023

GENERAL MANAGER

HAMPTON INN BY HILTON
02.2021 - 10.2022

GENERAL MANAGER

SANDMAN ABBOTSFORD AIRPORT
11.2019 - 07.2020

GENERAL MANAGER

SANDMAN VANCOUVER CENTRE
12.2018 - 11.2019

Hospitality Tourism Dilploma -

British Columbia Institute of Technology

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