Gary Rooley
Sault Ste. Marie,ON
Summary
Dynamic Business Development Manager with a proven track record at Superior Chrysler Dodge Jeep Ram, excelling in new business development and lead generation. Recognized for exceptional organization and prioritization skills, I consistently exceeded sales quotas and fostered strong client relationships, driving significant revenue growth and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Superior Chrysler Dodge Jeep Ram
04.2017 - Current
- Seasoned Business Professional - strong attention to detail, customer focused, organized and results driven.
- Excellent interpersonal skills; both verbal and written.
- Strong understanding of privacy and confidentiality in the workplace.
- Demonstrated strengths in the areas of public relations, customer service, sales and business development, customer acquisition and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Responsible for all online communications into the entire dealership.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Airport Location Manager
Enterprise Car Rental
10.2015 - 05.2017
- Responsible for the complete operation of the airport location agency.
- Negotiated contracts with vendors, securing cost-effective services for travel and car rental needs.
- Hired and trained all new counter staff
- Elevated sales, customer service and corporate client retention by exhibiting a complete and customized customer focus. Attention to the smallest of details.
- The change was so drastic and effective that corporate clients sent letters and emails to our district manager about me.
- Was given a raise 3 months into the job because of the high results.
Assistant Branch Manager
National Car Rental / Division of Enterprise
05.2013 - 10.2015
- Hired to improve public perception of the local branch and to be the face of the location for sales and marketing purposes.
- Conducted weekly sales calls and reported results and new business acquisitions to the General Manager/
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Oversaw successful completion of internal operations review, made changes to improve daily operations and increased customer satisfaction with strong adherences to corporate policies and regulations.
- Created and completed performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Undertook a course of study on personal time to obtain an OMVIC license to be able to take over for current manager when he was ready to take on a higher role in the companie's Thunder Bay Location.
Sales Director / Assistant General Manager
Super 8 and Microtel Hotels
09.2011 - 10.2015
- Hired, trained and built high-performing team of guest services representatives.
- Soley responsible for handling and maintaining all corporate guests and sports teams.
- Completed daily sales activities to acquire new corporate guests and sports teams
- Expanded market presence through targeted prospecting efforts, leading to increased brand awareness and new business opportunities.
- Exceeded sales goals through effective time management and resource allocations.
- Participated in trade shows and expos thru Tourism Sault Ste. Marie.
- Worked closely with General Manager to market opening of the new Microtel Hotel in The Sault. Hired and trained all staff for the new hotel.
Education
No Degree - Diploma in Accounting / Computerized Accounting
College of Business Training
Sault Ste. Marie, None11-1992
Skills
- Sales presentations over the phone
- New business development
- Superior Organization and prioritization skills, committed to deadlines
- Lead generation
- Demonstrated ability to establish and maintain successful working relationships
Timeline
Business Development Manager
Superior Chrysler Dodge Jeep Ram
04.2017 - Current
Airport Location Manager
Enterprise Car Rental
10.2015 - 05.2017
Assistant Branch Manager
National Car Rental / Division of Enterprise
05.2013 - 10.2015
Sales Director / Assistant General Manager
Super 8 and Microtel Hotels
09.2011 - 10.2015
No Degree - Diploma in Accounting / Computerized Accounting
College of Business Training
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