Gary Ramjattan
Montreal,QC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Group Advantage Consultant
RBC Royal Bank
02.2019 - Current
- One RBC advisor and an accredited professional (RPA) bringing the best of RBC to our business clients, owners and their employees
- Proactively source and acquire new Group Advantage mid-market sponsors (50-500 employees)
- Delivered exceptional client experience by leveraging the Group Advantage Advice Experience and always lead with advice that is in the best interest of the client to satisfy clients’ needs.
- Enabled and educated our clients by proactively leading with advice, serving through digital and by leading as a Digital Ambassador who keeps current on technology.
- Recognized with Leadership award for performance at annual gala in 2023 and 2022
- Recognized with One RBC award for performance at annual gala in 2021 and 2020
Group Advantage Advisor
RBC Royal Bank
02.2017 - 02.2019
- Responsible for the acquisition of new sponsors and members providing advice across the full suite of Group Advantage Products & Plans for clients with less than 20 employees
- Source acquisition opportunities internally through partner referrals and externally from within the community and centres of influence specifically Small Business.
- Consistently leverage partners to bring the full power of RBC to members through quality booked appointments and advice in the workplace
- Champions the RBC Group Advantage value proposition with RBC partners and across the external market enabling activities that result in the acquisition of new Group Advantage business opportunities.
- Established and built relationships by educating customers about value of company products and services.
- Recognized as recruit of the year 2017
- Recognized with One RBC award for performance at annual gala in 2018 and 2019
Financial Advisor
RBC Royal Bank
08.2015 - 02.2017
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Recognized with Gold award for performance at annual gala in 2015
- Recognized with annual cruise/conference in 2016
Account Manager/Client Service Representative
RBC Royal Bank
07.2012 - 08.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Recognized as elite banker in Q3 2103, Q3 2014 and Q2 2015
- Recognized with Bronze award for performance at annual gala in 2013 and 2014
Customer Service Supervisor
Future Shop
11.2006 - 07.2012
- Recruit, motivate and develop reporting associates
- Coached employees through day-to-day work and complex problems.
- Ensure proper execution of opening/closing procedures by verifying cash register balancing and discrepancies are logged and resolved
- Execute account receivables, expense payables, banking deposits and audits
- Drive profitability by managing labor expense while achieving proper staffing levels
- Ensure Technical team Leads, technicians and installers have proper certification and receive regular training
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
BBA - Business Administration
Yorkville University
Fredericton, New Brunswick06.2023
Retirement Plans Associate (RPA) -
Dalhousie University
Halifax, NS09.2021
Skills
- Flexible and Adaptable
- Data Entry
- Written Communication
- Attention to Detail
- Interpersonal Communication
- Organization and Time Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Received Lieutenant-governor’s award for personal engagement, community work and academic results
The Lieutenant Governor's Community Volunteer Award for Students pays tribute to students who not only complete the required number of volunteer hours to graduate, but who go above and beyond.
Timeline
Group Advantage Consultant
RBC Royal Bank
02.2019 - Current
Group Advantage Advisor
RBC Royal Bank
02.2017 - 02.2019
Financial Advisor
RBC Royal Bank
08.2015 - 02.2017
Account Manager/Client Service Representative
RBC Royal Bank
07.2012 - 08.2015
Customer Service Supervisor
Future Shop
11.2006 - 07.2012
BBA - Business Administration
Yorkville University
Retirement Plans Associate (RPA) -
Dalhousie University
Similar Profiles
Pierre ChristianPierre Christian
Customer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial BankCustomer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial Bank
Harmanpreet KaurHarmanpreet Kaur
Banking Advisor at RBC Royal BankBanking Advisor at RBC Royal Bank
CHANEL OLIVEIRACHANEL OLIVEIRA
Senior Effectiveness Coach at RBC Royal Bank of CanadaSenior Effectiveness Coach at RBC Royal Bank of Canada
SONA JOYSONSONA JOYSON
Fraud Prevention Analyst at RBC Royal BankFraud Prevention Analyst at RBC Royal Bank
Ros Niko VillagraciaRos Niko Villagracia
Machine Operator at Balcan Innovations IncMachine Operator at Balcan Innovations Inc