Sheila Malvar
21 70-27th St East Prince Albert,Saskatchewan
Summary
Dynamic customer service professional specializing in time management and conflict resolution, ensuring seamless dining experiences. Demonstrated expertise in communication, adaptability, and teamwork to effectively address diverse customer needs and enhance satisfaction levels. Proven ability in delivering personalized menu recommendations while efficiently managing closing duties. Comprehensive understanding of POS system operations alongside food safety and sanitation regulations.
Overview
18
18
years of professional experience
Work History
Educational Assistant
Saskatchewan Rivers School Division
Prince Albert, Saskatchewan
08.2024 - Current
- Supported preparation of classroom materials and activities.
- Ensured student activities adhered to safety standards.
- Supervised students during indoor and outdoor activities.
- Provided guidance to younger students in areas such as social interaction, behavior and conflict resolution.
- Observed students' performance to assess their progress towards educational goals.
Supervisor
Tim Hortons
Prince Albert, Saskatchewan
08.2022 - 12.2024
- Operated cash register and ensured accurate and efficient processing of customer orders.
- Demonstrated proficient knowledge of menus, services, and promotions for customer and team assistance.
- Managed and resolved customer complaints in a professional manner, maintaining a positive attitude towards guests.
- Adhered strictly to established sanitation procedures for safe food handling practices at all times.
- Maintained exceptional customer service standards during busy shifts and fast-paced operations.
Business Owner
D' Incredibles Online Shop
, Philippines
05.2021 - 07.2022
- Developed marketing strategies to promote products through various channels such as social media, email campaigns, and web advertising.
- Analyze sales data and identify trends in customer preferences.
- Resolved customer concerns and provided prompt responses to enhance satisfaction.
- Managed multiple business functions, such as accounting, purchasing, and web design.
- Collaborated with vendors and supply distributors to secure cost savings through bulk discount negotiations.
- Created a customer loyalty program for repeat clients, offering attractive perks like discounted prices and free shipping.
Collections Associate
Metropolitan Bank and Trust Company
, Philippines
07.2007 - 05.2021
- Provided information on payment options, such as installment plans, to help resolve customer delinquencies.
- Maintained composure and professionalism while delivering exceptional service on calls, even when dealing with challenging individuals.
- Utilized skip tracing techniques to locate clients and effectively managed assets, enhancing customer goodwill and retention.
- Maintained accurate records of collection activities in database system.
Education
Bachelor of Science - Office Administration
Philippine Christian University
PhilippinesSkills
- Resilience
- Order taking
- Multitasking
- Effective customer upselling
- Supply restocking
- Point-of-sale system
- Inventory management
- Food safety practices
- Team collaboration
- Exceptional customer service
- Positive and professional
- Attention to detail
- Complaint resolution
- Time management
- Upselling techniques
References
References available upon request.
Timeline
Educational Assistant
Saskatchewan Rivers School Division
08.2024 - Current
Supervisor
Tim Hortons
08.2022 - 12.2024
Business Owner
D' Incredibles Online Shop
05.2021 - 07.2022
Collections Associate
Metropolitan Bank and Trust Company
07.2007 - 05.2021
Bachelor of Science - Office Administration
Philippine Christian University
Similar Profiles
Faron MorinFaron Morin
Substitute Educational Assistant at Saskatchewan Rivers School DivisionSubstitute Educational Assistant at Saskatchewan Rivers School Division
Gary Lou MalvarGary Lou Malvar
Cook at Saskatchewan Rivers School DivisionCook at Saskatchewan Rivers School Division
Colleen BoyerColleen Boyer
Community School Liaison/Program Designer at Saskatchewan Rivers Public School DivisionCommunity School Liaison/Program Designer at Saskatchewan Rivers Public School Division