Hi, I’m
Gary MacAndrew
Vancouver,Canada
Summary
Empathy and Understanding: A commitment to working with diverse populations, including individuals who may be struggling with substance use and/or mental health challenges, is often required. I am very forth a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. Committed to utilizing my skills to further the mission of a company. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Resourceful and dedicated High School student with excellent analytical skills and a demonstrated commitment to providing great customer service. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2026
years of professional experience
Work History
Atria Property Management HuntingtonVancouver, BC
Front Desk Agent
Job overview
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
Atriama Property ManagementVancouver, BC
Front Desk Agent
Job overview
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Implemented marketing and promotional initiatives to increase occupancy.
- Monitored staff performance and provided feedback and guidance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
aterria property managmentVancouver, British Columbia, Canada
carl rooms Front desk worker
02.2025 - 07.2025
Job overview
- Encouraged unity and mediated conflict.
- Maintained an eagerness to add to my knowledge and skills.
- Promoted a positive public image for the company and worked to control the dissemination of information.
- Prepared reports on guest satisfaction levels and other metrics.
- Trained new staff members in customer service techniques and hotel operations.
Atteria Property managmentVancouver, British Columbia, Canada
hazelwood sro front desk worker
01.2025 - 03.2025
Job overview
- Worked well independently and on a team to solve problems.
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Effectively participated in cross-team strategizing efforts to achieve optimal goals.
- Brought forth empathy and a constant consideration of the perspective of colleagues and business partners.
atera property hopusingVancouver, British Columbia, Canada
carl rooms front derk worker
07.2023 - 02.2025
Job overview
- Promoted a positive public image for the company and worked to control the dissemination of information.
- Worked in accordance with company values to achieve future goals.
- Brought forth empathy and a constant consideration of the perspective of colleagues and business partners.
- Effectively supported various company initiatives with a range of timelines.
- Operated with a willingness to embrace chance and adapt strategies accordingly.
aterria property managmetVancouver, British Columbia, Canada
hudgton sro Front desk worker
06.2022 - 11.2024
Job overview
- Operated with a willingness to embrace chance and adapt strategies accordingly.
- Worked well independently and on a team to solve problems.
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
Skills
- Commitment to working with people who are struggling with substance use and/or mental wellness and wellbeing
- Ability to communicate effectively with residents, tenants and staff, verbally and in writing
- Ability to remain calm and non-judgmental while diffusing conflicts and problem-solving
- Flexible schedule including evenings, weekends and on-call
- Basic computer skills (Microsoft Office, email, databases) and the ability to operate standard office equipment (phone systems, photocopiers) are required for managing records, reservations (if applicable), and communication
- Lobby oversight
- Safety and security procedures
- Registration processing
- Problem-solving skills
- Administrative support
- Mail and packages
- Information protection
- Word processing
- Property management systems
- Oral and written communications
Languages
English
Native or Bilingual
Qualifications
- Security & Safety Awareness: A primary duty is ensuring the safety and security of the premises and residents. This includes monitoring building access, cameras, and enforcing community rules and emergency procedures.
- Multitasking & Organization: Workers must manage multiple tasks simultaneously, such as handling inquiries, processing paperwork, and addressing immediate needs in a fast-paced environment.
- Strong attention to detail ensures accurate record-keeping and data entry.
Timeline
carl rooms Front desk worker
aterria property managment
02.2025 - 07.2025
hazelwood sro front desk worker
Atteria Property managment
01.2025 - 03.2025
carl rooms front derk worker
atera property hopusing
07.2023 - 02.2025
hudgton sro Front desk worker
aterria property managmet
06.2022 - 11.2024
Front Desk Agent
Atria Property Management Huntington
Front Desk Agent
Atriama Property Management