Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
ProjectManager

Gary Lising

Peer Navigator
Surrey,BC

Summary

I’m from an immigrant family who migrated to Canada in 1974 and have been enrolled in various private and public educational institutions that triggered my curiosity about people’s commonalities and differences. My reflective approach of self, life and people have assisted me to grow, adapt and build community and practice the bayanihan spirit. A Tagalog term which literally means “being in a bayan”, which refers to the spirit of communal unity, work and cooperation to achieve a particular goal.

Overview

24
24
years of professional experience
2
2
years of post-secondary education

Work History

Peer Navigator

AIDS Vancouver Society
Vancouver, BC
03.2020 - Current
  • Assisted members with social determinants of health and linked to appropriate community resources.
  • Identified gaps in care and assisted in closure of gaps.
  • Educated member on gaps in care and assisted with scheduling provider appointments.
  • Maintained confidential health information according to provincial and federal regulations.
  • Contacted clients in person, by phone or in writing (email) to ascertain compliance with required or recommended actions.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Engaged clients in health-related activities to enhance overall well-being.

Peer Navigator

Positive Living Of BC
Vancouver, BC
09.2017 - 03.2020
  • Assisted members with social determinants of health and linked to appropriate community resources.
  • Identified gaps in care and assisted in closure of gaps.
  • Educated member on gaps in care and assisted with scheduling provider appointments.
  • Maintained confidential health information according to provincial and federal regulations.
  • Contacted clients in person, by phone or in writing (email) to ascertain compliance with required or recommended actions.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Engaged clients in health-related activities to enhance overall well-being.

Home Share Provider

Richmond Society Of Community Living
Richmond, BC
09.2020 - Current
  • Strengthened communication skills through regular interactions with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated strong organizational and time management skills while managing multiple activities and responsibilities
  • Worked flexible hours across night, weekend and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.

Peer Researcher

BC Centre For Excellence In HIV/AIDS
Vancouver, BC
04.2020 - 03.2021
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

General Manager

Urban Behaviour
Burnaby, BC
02.2008 - 09.2009
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Area Manager/Store Manager

Bluenotes Jeans (formerly Thrifty's)
Vancouver Lower Mainland & Prince George , BC
07.2000 - 02.2005
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Dedicated to expanding client bases by building lasting relationships.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership.

Associate/Assistant Manager

The Gap
Vancouver, BC
06.1999 - 06.2000
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Managed customer relations through communication and helpful interactions.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Worked varied hours to meet seasonal and business needs.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Analyzed customer data to identify trends and anticipate customer needs.

Education

Community Support Worker

Discovery Community College
Surrey, BC
07.2016 - 09.2017

High School Diploma -

Vancouver College
Vancouver, BC
09.1988 - 06.1989

Skills

    Relationship building and management

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Affiliations

Pinoy Pride Vancouver Society

United Filipino Association of British Columbia

Lathala by the Filipino Network of Social Service Workers

Immaculate Conception Parish


Timeline

Home Share Provider

Richmond Society Of Community Living
09.2020 - Current

Peer Researcher

BC Centre For Excellence In HIV/AIDS
04.2020 - 03.2021

Peer Navigator

AIDS Vancouver Society
03.2020 - Current

Peer Navigator

Positive Living Of BC
09.2017 - 03.2020

Community Support Worker

Discovery Community College
07.2016 - 09.2017

General Manager

Urban Behaviour
02.2008 - 09.2009

Area Manager/Store Manager

Bluenotes Jeans (formerly Thrifty's)
07.2000 - 02.2005

Associate/Assistant Manager

The Gap
06.1999 - 06.2000

High School Diploma -

Vancouver College
09.1988 - 06.1989

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