Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills.
Overview
28
28
years of professional experience
Work History
Service Technician
Ontario Harvestore Systems
05.2002 - 10.2017
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Diagnosed and repaired problems with electrical and mechanical systems.
15 plus years experience installing,repairing,servicing and rebuilding roller mills,hammer mills,conveyors,augers,mixers and many types of feed handling systems.
Service Manager
Max Underhills Farm Supply
05.1989 - 08.2001
Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Implemented inventory management systems to reduce costs and increase efficiency in the service department.