Organized and motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Injury Prevention Specialist
Amazon
Ottawa, Canada
04.2022 - Current
Work with the Accommodations Team on ergonomic adjustments for associates, including those with disabilities
Minimize the risk of ergonomic injury to employees through awareness, education and early intervention
Understand the ergonomic and physical demands of each job function within the fulfillment center
Identify potential improvements to the standard work process by evaluating poor ergonomic conditions through change management processes
Track and analyze injury trends and develop action plans to mitigate risk
Carry out requisitions, monitor and report on the performance of vendors (including Grainger, Fastenal, Staples, Uline, and Pacific First Aid Ltd) to ensure delivery in line with contractual obligations and performance metrics.
Uber Expert
Uber
Ottawa, Canada
03.2021 - 04.2022
Facilitated onboarding process for new drivers
Assisted driver partners in troubleshooting issues such as payments, account activations, and other technical issues
Provided insights on concurred places to drive in Ottawa, promotions, referrals, and tips to maximize earnings
Hosted events to distribute personal protective equipment to drivers.
Bilingual (English/Spanish) Technology Trainer
Older Adults Technology Services
Maryland and New York, United States
04.2019 - 01.2021
Taught older adults courses such as: "How to Spot Fake News", "Using Mindfulness Apps", "Online Health Resources", "All Things Zoom" on-site and remotely during the pandemic
Supervised and mentored volunteers when required
Managed attendance and other records in Salesforce databases and collected evaluations.
Technical Specialist
Apple
Arlington, United States
05.2019 - 08.2019
Diagnosed and repaired mobile devices such as iPhones, iPads, Apple Watches
Showed clients device features and functionalities.
Recreational Activities Specialist
Panama Canal Authority
Panama City, Republic of Panama
10.2015 - 07.2018
Managed the operations of the Recreational Facilities including promoting the facilities to employees (and their families) and external organizations
Supervised 25 employees including assistants, group trainers, and maintenance personnel
Managed 70% of the budget (approximately US$ 200,000.00) for the entire unit
Coordinated the use of the facilities for the Special Olympics all Saturdays
Designed and organized all of the activities of the Panama Canal wellness program, an after-work fitness challenge for more than 50 employees.
Sport Administration Assistant
Florida Sports Foundation
Tallahassee, United States
09.2013 - 11.2014
Worked for the Grant Program team, which assists communities and organizations in attracting sports events that generated out-of-state economic impact
Assisted in the organization and on-site management of the Florida Senior Games, held in December 2013
Assisted in the creation of the 2014-15 Florida Sports Directory and Facilities Guide.
Lifetime Activities Program (LAP) Instructor
Florida State University
Tallahassee, United States
08.2012 - 08.2013
Led five courses of self-defense and three courses of stretching and relaxation.
Resident Assistant
Florida State University
Panama, Republic of Panama
08.2010 - 12.2011
Assisted over 100 international students to settle in Panama by offering orientation sessions and welcome receptions over four semesters
Reported maintenance and facility concerns of student housing units
Coordinated about 25 field trips to different tourist sites around the country.
Customer Care Senior Assistant
Dell
Panama City, Republic of Panama
10.2009 - 08.2010
Assisted customers by phone and email with troubleshooting, product inquiries and tracking information.
Education
Master of Science in Sport Management -
Florida State University
Bachelor of Business Administration (Marketing Minor) -
Universidad Latina de Panama
Skills
Management skills
Problem solving
Conflict resolution
English - Fluent
Spanish - Fluent
Portuguese - Intermediate
French - Intermediate
Knowledge of the Canadian Human Rights Act (including the Duty to Accommodate)
Knowledge of the Canada Labour Code
Adult First Aid/CPR/AED certified
Cloud-based Business Spend Management platforms: Coupa and Oracle iProcurement
References
References available upon request.
Timeline
Injury Prevention Specialist
Amazon
04.2022 - Current
Uber Expert
Uber
03.2021 - 04.2022
Technical Specialist
Apple
05.2019 - 08.2019
Bilingual (English/Spanish) Technology Trainer
Older Adults Technology Services
04.2019 - 01.2021
Recreational Activities Specialist
Panama Canal Authority
10.2015 - 07.2018
Sport Administration Assistant
Florida Sports Foundation
09.2013 - 11.2014
Lifetime Activities Program (LAP) Instructor
Florida State University
08.2012 - 08.2013
Resident Assistant
Florida State University
08.2010 - 12.2011
Customer Care Senior Assistant
Dell
10.2009 - 08.2010
Master of Science in Sport Management -
Florida State University
Bachelor of Business Administration (Marketing Minor) -