Summary
Overview
Work History
Education
Skills
Timeline
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Gary Cookson

Halifax,NS

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

49
49
years of professional experience

Work History

Manager - Automotive Repair Station

Deans Automotive
Elmsdale, Nova Scotia
07.2019 - 07.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Monitored staff performance and addressed issues.
  • Entered time and attendance logs in preparation for payroll.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Sales Representative

Parkland Industries
Olds, Alberta
07.1975 - 12.2018
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Monitored customer order process and addressed customer issues.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Adhered to company initiatives and achieved established goals.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.

Education

High School Diploma -

St. Patrick's High School
Halifax, NS
06-1966

Skills

  • Financial Management
  • Policy Implementation
  • Expense Tracking
  • Performance Evaluations
  • Policy and Procedure Development
  • Budget Control
  • Staff Management
  • Verbal and written communication
  • Time Management

Timeline

Manager - Automotive Repair Station

Deans Automotive
07.2019 - 07.2024

Sales Representative

Parkland Industries
07.1975 - 12.2018

High School Diploma -

St. Patrick's High School

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Gary Cookson