Summary
Overview
Work History
Education
Skills
Timeline
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Gary Breckon

Menifee,CA

Summary

Dynamic customer service professional with extensive experience at United Airlines, excelling in customer complaint resolution and team member training. Proven ability to enhance customer satisfaction through effective problem-solving and empathetic communication. Skilled in multitasking and maintaining professionalism under pressure, fostering loyalty and repeat business.

Overview

20
20
years of professional experience

Work History

Lead Customer Service Representative

United Airlines
09.2018 - Current
  • Enhance customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Train, oversee and mentor new team members to strengthen performance and job expertise.
  • Engage clients in person and over phone to answer questions and address complaints.
  • Successfully manage multiple priority tasks while maintaining excellent attention to detail under tight deadlines.

Customer Service Representative

United Airlines
06.2014 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Lead Ramp Service Agent

United Airlines
09.2005 - 06.2014
  • Provided hands-on leadership during unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Loaded and unloaded luggage and freight.

Education

Tourism And Travel Management

American Travel School
Royal Oak, MI
04-1992

High School Diploma -

Jefferson Center
Port Huron, MI
06-1988

Skills

  • Customer complaint resolution
  • Team member training
  • Work prioritization
  • Customer support
  • MS office applications
  • Customer service
  • Multitasking and organization
  • Calm and professional under pressure
  • Employee coaching
  • Brand representation

Timeline

Lead Customer Service Representative

United Airlines
09.2018 - Current

Customer Service Representative

United Airlines
06.2014 - 09.2018

Lead Ramp Service Agent

United Airlines
09.2005 - 06.2014

Tourism And Travel Management

American Travel School

High School Diploma -

Jefferson Center

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Gary Breckon