Gary Boutilier
Amherst,NS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Hotel Room Booker
Cloud5 Communications / Universal Orlando Resorts
03.2022 - 07.2023
- Took calls from guests wanting to book, change or cancel room reservations.
- Transferred calls from guests to make sure they got the assistance they needed.
- Called resorts to ensure guests got the highest possible quality of service.
Customer Service Representative
Tech Mahindra / Target
03.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
WestJet Airlines
08.2016 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Wash Aisle Worker
Canadian Linen
08.2011 - 08.2015
- Washed and dried about 10,000 lbs of floor mats per day.
- Maintained the warehouse, cleaning and painting.
- Unloaded the trucks when they arrived full of dirty floor mats for us to wash.
- Washed upwards of 15.000 and above lbs of mats during the winter months.
Education
Network Administrator Technician
Moncton Community College
Moncton, NB06.2016
High School Diploma -
Oxford Regional Education Centre
Oxford, NS06.1997
Skills
- Providing Feedback
- Customer Retention
- Customer Relations
- Room Inventory
- Critical Thinking
- Team Support and Collaboration
Languages
English
Native or Bilingual
Timeline
Hotel Room Booker
Cloud5 Communications / Universal Orlando Resorts
03.2022 - 07.2023
Customer Service Representative
Tech Mahindra / Target
03.2020 - 03.2022
Customer Service Representative
WestJet Airlines
08.2016 - 04.2020
Wash Aisle Worker
Canadian Linen
08.2011 - 08.2015
Network Administrator Technician
Moncton Community College
High School Diploma -
Oxford Regional Education Centre
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