GARY BLOCK
Vancouver,BC
Summary
Experienced and polished Hotel Concierge skilled in providing exceptional customer service. Strong team player with a positive and outgoing demeanor. Proven ability to establish rapport with customers and resolve their problems using scripted responses. Highly driven, responsible, and adaptable with a solution-oriented nature. Excellent at mediating conflicts and efficiently multitasking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Concierge/Guest Services
Westin Bayshore
Vancouver, British Columbia
03.2018 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Welcomed guests on arrival, displaying a professional and friendly approach.
Concierge
St Regis Hotel
Vancouver, BC, British Columbia
02.2012 - 03.2018
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
Education
Diploma - Hospitality And Tourism Management
William Angliss Institute
Melbourne, VIC2002
Skills
- Effective Time Management
- Customer service excellence
- Strong Verbal Communication Skills
- Collaborative Teamwork Abilities
Volunteering
Destination Vancouver 2012 to Present
Destination Victoria 2024
Certification
WHMS
First Aid Level 1
Accomplishments
- Employee of the Month - Westin Bayshore 2024
- Tourism Awards 2012-2024
- Les Clefs d'Or Affiliated member 2014-2016
Timeline
Concierge/Guest Services
Westin Bayshore
03.2018 - Current
Concierge
St Regis Hotel
02.2012 - 03.2018
Diploma - Hospitality And Tourism Management
William Angliss Institute
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