Summary
Overview
Work History
Education
Skills
Computer Skills
Timeline
Generic

GARY BLOCK

Vancouver,BC

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Proficient with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multi-tasker.

Overview

15
15
years of professional experience

Work History

Food and Beverage Attendant

Pan Pacific Hotel
03.2012 - Current
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
  • Prepared individual condiments and dispensers for transportation to catering locations.

Food and Beverage Attendant

Sheraton Wall Centre
02.2009 - 02.2012
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

Diploma - Hospitality And Tourism Management

William Angliss Institute
Melbourne, VIC
2002

Skills

  • Time management skills
  • Customer service excellence
  • Written and verbal communication
  • Cash handling and management

Computer Skills

Micros

Squirrel

Word

Alice

Timeline

Food and Beverage Attendant

Pan Pacific Hotel
03.2012 - Current

Food and Beverage Attendant

Sheraton Wall Centre
02.2009 - 02.2012

Diploma - Hospitality And Tourism Management

William Angliss Institute

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GARY BLOCK