Open To Work
Gary Arnold
BRAND BUILDER / GROWTH DRIVER / OPERATIONS LEADER
Calgary,AB
Summary
Strategic leader who builds and maintains a productive climate and confidently motivates, mobilizes, and coaches employees to achieve high performance standards. Exceptional listener and communicator who effectively conveys ideas and transforms them into results, while achieving increased revenues, profit, and quality. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Skills
- Business and financial acumen
- Negotiation and collaboration
- Team leadership
- Problem solving and creativity
- Relationship building
- Analytical skills
- Technical literacy
- Goal orientation
- Leadership development
- Business growth strategies
- Operational efficiency
- Inventory management
- Sales strategy development
- Customer relationship management
- Employee training and coaching
Overview
31
31
years of professional experience
Work History
Heavy Duty Mechanic
CP Rail
Montreal, Canada
Fleet Manager
Universal Ford/Lincoln
Calgary, Canada
04.2025 - Current
- Increased market penetration by 10% within six months through direct customer engagement.
- Utilized relationship and sales management skills to expand dealership fleet business with new clients.
- Managed a team of three, focusing on training, mentoring, and motivation.
- Conducted coaching sessions to enhance staff performance and productivity.
General Manager
Red Deer Acura
Red Deer, Canada
09.2024 - 04.2025
- Executed comprehensive plans ensuring dealership operations achieved consistent profitability.
- Promoted long-term strategies focused on elevating customer service standards.
- Nurtured an environment encouraging enthusiasm and adaptability within the team.
- Advanced people development practices to support ongoing staff excellence.
Branch / Relationship Manager
AFC Ltd.
Calgary, Canada
04.2018 - 07.2024
- Utilized leadership and management skills to achieve financial and non-financial branch goals.
- Led prospecting and growth initiatives, enhancing branch portfolio through effective marketing campaigns.
- Collaborated with Credit, Contracting, Collections, Training, and Operations teams to align with strategic objectives.
- Managed daily operations to ensure efficient service delivery across all branch functions.
- Cultivated strong client relationships, boosting customer satisfaction and loyalty rates.
- Analyzed customer needs and recommended tailored financial solutions to meet requirements.
- Streamlined branch processes by collaborating with cross-functional teams for increased efficiency.
- Resolved complex customer inquiries promptly, ensuring high standards of service.
General Manager
Acura of Moncton
Moncton, Canada
07.2012 - 03.2018
- Optimized day-to-day operations to enhance new and used vehicle sales and service efficiencies.
- Developed policies to establish a consistent process improvement framework and manage expenditures.
- Achieved record sales revenues for new and used vehicles, parts, and service departments.
- Attained ACE Dealer status, marking first instance in dealership history for Customer Excellence.
- Maintained CONCIERGE status, reflecting commitment to sales and service excellence.
Automotive Finance Regional Manager
Scotiabank
Moncton, Canada
01.2006 - 07.2012
- Developed and maintained long-term relationships with automotive dealer partners in NB and PEI by providing best-in-class service and promoting all products and services offered by Scotiabank.
- Became the industry leader through face-to-face interaction and by implementing advanced strategies & processes to allow maximum profitability for Dealer partners.
- Analyzed market trends to identify opportunities for business growth and development.
- Created and maintained relationships with key customers in the region.
National Director
Harley-Davidson Financial Services
Toronto, Canada
01.2000 - 12.2005
- Introduced Harley-Davidson Financial Services to Canadian marketplace, enhancing brand presence.
- Directed financial operations for 75 dealers, securing retail and wholesale business.
- Established comprehensive training programs for dealers on processes and techniques.
- Led strategic initiatives that improved customer experience across financial services.
- Oversaw compliance with regulatory requirements for all financial transactions.
- Facilitated workshops to foster team collaboration and strengthen company culture.
District Sales/Service Manager
Kenworth Truck Company
Calgary, Canada
01.1995 - 12.1999
- Directed sales and service operations for 9 dealerships across Alberta, Saskatchewan, and Manitoba; ensured timely distribution of sales and marketing data, offered strategic guidance to dealers in sales techniques, training, brand management, and business practices and development.
Education
BACHELOR OF COMMERCE - Business Management
Concordia University
Montreal, QCTimeline
Fleet Manager
Universal Ford/Lincoln
04.2025 - Current
General Manager
Red Deer Acura
09.2024 - 04.2025
Branch / Relationship Manager
AFC Ltd.
04.2018 - 07.2024
General Manager
Acura of Moncton
07.2012 - 03.2018
Automotive Finance Regional Manager
Scotiabank
01.2006 - 07.2012
National Director
Harley-Davidson Financial Services
01.2000 - 12.2005
District Sales/Service Manager
Kenworth Truck Company
01.1995 - 12.1999
Heavy Duty Mechanic
CP Rail
BACHELOR OF COMMERCE - Business Management
Concordia University
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementHealthcare benefitsPaid sick leavePaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native/ Bilingual
French
Professional